Please tell us how we can improve your customer experience.

* 2. Please tell us your gender.

* 3. When did the incident or situation take place?


* 4. What was the location and approximate time of the incident? If not certain of the time, please approximate.

* 5. Overall, how satisfied are you with the experience you had at Oakwood University?

* 6. So that we may follow up with you regarding your concern, please let us know how we may contact you. Your information will not be shared with anyone outside of this organization.

* 7. Please describe what happened, including all pertinent details.

* 8. How would you like to see the issue resolved? Please tell us your anticipated outcome of this situation.

* 9. Case Resolution -- to be completed only by Customer Care Office