Customer - Code of Conduct Survey

Part of Metro Transit’s Safety & Security Action Plan is to review existing Code of Conduct and enforcement procedures, to seek Metropolitan Council adoption of an updated Code of Conduct, and broadly and regularly communicate adopted Code of Conduct to employees and riders. Metro Transit’s Code of Conduct is a set of rules that outlines common sense responsibilities, some dictated by state law, that apply to all our customers.

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* 1. Below are the illegal conduct policies. Please rank them from high, medium, or low priority:

	High	Medium	Low
Spitting on Operator	Spitting on Operator High	Spitting on Operator Medium	Spitting on Operator Low
Firearm Discharge	Firearm Discharge High	Firearm Discharge Medium	Firearm Discharge Low
Possession of Narcotics	Possession of Narcotics High	Possession of Narcotics Medium	Possession of Narcotics Low
Loud Cell Phone Calls (interfering with safe operation of transit)	Loud Cell Phone Calls (interfering with safe operation of transit) High	Loud Cell Phone Calls (interfering with safe operation of transit) Medium	Loud Cell Phone Calls (interfering with safe operation of transit) Low
Loud Music (interfering with safe operation of transit)	Loud Music (interfering with safe operation of transit) High	Loud Music (interfering with safe operation of transit) Medium	Loud Music (interfering with safe operation of transit) Low
Disorderly Conduct	Disorderly Conduct High	Disorderly Conduct Medium	Disorderly Conduct Low
Interfering with Driver or Vehicle	Interfering with Driver or Vehicle High	Interfering with Driver or Vehicle Medium	Interfering with Driver or Vehicle Low
Smoking/Vaping (on & off vehicles, stations and bus shelters, transit facilities) Varies depending on fully enclosed vs partial and signage	Smoking/Vaping (on & off vehicles, stations and bus shelters, transit facilities) Varies depending on fully enclosed vs partial and signage High	Smoking/Vaping (on & off vehicles, stations and bus shelters, transit facilities) Varies depending on fully enclosed vs partial and signage Medium	Smoking/Vaping (on & off vehicles, stations and bus shelters, transit facilities) Varies depending on fully enclosed vs partial and signage Low
Eating (No food or beverage in open containers)	Eating (No food or beverage in open containers) High	Eating (No food or beverage in open containers) Medium	Eating (No food or beverage in open containers) Low
Littering	Littering High	Littering Medium	Littering Low
Urinating/Defecation	Urinating/Defecation High	Urinating/Defecation Medium	Urinating/Defecation Low
Alcohol Drinking On-Board or in a transit facility	Alcohol Drinking On-Board or in a transit facility High	Alcohol Drinking On-Board or in a transit facility Medium	Alcohol Drinking On-Board or in a transit facility Low
Animals (non-service or not in carrier)	Animals (non-service or not in carrier) High	Animals (non-service or not in carrier) Medium	Animals (non-service or not in carrier) Low
Threats of Violence (Threaten, harm, or assault a Metro Transit Employee or Passenger)	Threats of Violence (Threaten, harm, or assault a Metro Transit Employee or Passenger) High	Threats of Violence (Threaten, harm, or assault a Metro Transit Employee or Passenger) Medium	Threats of Violence (Threaten, harm, or assault a Metro Transit Employee or Passenger) Low
Profanity	Profanity High	Profanity Medium	Profanity Low
Trespassing and walking on tracks	Trespassing and walking on tracks High	Trespassing and walking on tracks Medium	Trespassing and walking on tracks Low
Defacing, destroying, marking, igniting, cutting, etching, or otherwise vandalizing any property owned by Metro Transit including signage and advertisements.	Defacing, destroying, marking, igniting, cutting, etching, or otherwise vandalizing any property owned by Metro Transit including signage and advertisements. High	Defacing, destroying, marking, igniting, cutting, etching, or otherwise vandalizing any property owned by Metro Transit including signage and advertisements. Medium	Defacing, destroying, marking, igniting, cutting, etching, or otherwise vandalizing any property owned by Metro Transit including signage and advertisements. Low
Emergency door pulls, holding doors open, blocking vehicles from moving, causing delay on transit service	Emergency door pulls, holding doors open, blocking vehicles from moving, causing delay on transit service High	Emergency door pulls, holding doors open, blocking vehicles from moving, causing delay on transit service Medium	Emergency door pulls, holding doors open, blocking vehicles from moving, causing delay on transit service Low

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* 2. Below are the General Conduct policies. Please rank them from high, medium, or low priority:

	High	Medium	Low
Sexual Harassment (Unwanted interaction, including comments, gestures and touching that is forced upon a person)	Sexual Harassment (Unwanted interaction, including comments, gestures and touching that is forced upon a person) High	Sexual Harassment (Unwanted interaction, including comments, gestures and touching that is forced upon a person) Medium	Sexual Harassment (Unwanted interaction, including comments, gestures and touching that is forced upon a person) Low
Discrimination Harassment - Unwanted behaviors, comments or actions that discriminates against protected class (BIPOC, low-wealth, women, people with disabilities, LGBTQ, youth and older adults)	Discrimination Harassment - Unwanted behaviors, comments or actions that discriminates against protected class (BIPOC, low-wealth, women, people with disabilities, LGBTQ, youth and older adults) High	Discrimination Harassment - Unwanted behaviors, comments or actions that discriminates against protected class (BIPOC, low-wealth, women, people with disabilities, LGBTQ, youth and older adults) Medium	Discrimination Harassment - Unwanted behaviors, comments or actions that discriminates against protected class (BIPOC, low-wealth, women, people with disabilities, LGBTQ, youth and older adults) Low
Standing in Front of Yellow Line	Standing in Front of Yellow Line High	Standing in Front of Yellow Line Medium	Standing in Front of Yellow Line Low
No Shirt or Shoes	No Shirt or Shoes High	No Shirt or Shoes Medium	No Shirt or Shoes Low
Priority Seating - leave for seniors & people with disabilities	Priority Seating - leave for seniors & people with disabilities High	Priority Seating - leave for seniors & people with disabilities Medium	Priority Seating - leave for seniors & people with disabilities Low
Loitering	Loitering High	Loitering Medium	Loitering Low
Skating or Skateboarding	Skating or Skateboarding High	Skating or Skateboarding Medium	Skating or Skateboarding Low
Soliciting/Pan Handling, Gambling including use of shell games, sleight-of-hand or juggling trick or other games to cheat, defraud or unlawfully obtain money or other things of value	Soliciting/Pan Handling, Gambling including use of shell games, sleight-of-hand or juggling trick or other games to cheat, defraud or unlawfully obtain money or other things of value High	Soliciting/Pan Handling, Gambling including use of shell games, sleight-of-hand or juggling trick or other games to cheat, defraud or unlawfully obtain money or other things of value Medium	Soliciting/Pan Handling, Gambling including use of shell games, sleight-of-hand or juggling trick or other games to cheat, defraud or unlawfully obtain money or other things of value Low
One Fare, One Seat. Prohibited: laying across several seats, feet or animals on seat	One Fare, One Seat. Prohibited: laying across several seats, feet or animals on seat High	One Fare, One Seat. Prohibited: laying across several seats, feet or animals on seat Medium	One Fare, One Seat. Prohibited: laying across several seats, feet or animals on seat Low
Prohibited Items: Corrosive or dangerous chemicals or materials (including, but not limited to, tear gas, bleach, radioactive and bacterial materials.) Possessing large items because of their size or quantity block entry and exit of passengers and/or movement through aisles and/or access to priority seating for seniors and customers with disabilities. Business owned full sized shopping carts, large furniture, appliances, or anything that would block or impede the movement of another person or blocking a seat or an aisle, elevator, escalator or pathway door, or stairway.	Prohibited Items: Corrosive or dangerous chemicals or materials (including, but not limited to, tear gas, bleach, radioactive and bacterial materials.) Possessing large items because of their size or quantity block entry and exit of passengers and/or movement through aisles and/or access to priority seating for seniors and customers with disabilities. Business owned full sized shopping carts, large furniture, appliances, or anything that would block or impede the movement of another person or blocking a seat or an aisle, elevator, escalator or pathway door, or stairway. High	Prohibited Items: Corrosive or dangerous chemicals or materials (including, but not limited to, tear gas, bleach, radioactive and bacterial materials.) Possessing large items because of their size or quantity block entry and exit of passengers and/or movement through aisles and/or access to priority seating for seniors and customers with disabilities. Business owned full sized shopping carts, large furniture, appliances, or anything that would block or impede the movement of another person or blocking a seat or an aisle, elevator, escalator or pathway door, or stairway. Medium	Prohibited Items: Corrosive or dangerous chemicals or materials (including, but not limited to, tear gas, bleach, radioactive and bacterial materials.) Possessing large items because of their size or quantity block entry and exit of passengers and/or movement through aisles and/or access to priority seating for seniors and customers with disabilities. Business owned full sized shopping carts, large furniture, appliances, or anything that would block or impede the movement of another person or blocking a seat or an aisle, elevator, escalator or pathway door, or stairway. Low
Bicycles inside bus (Operator Discretion)	Bicycles inside bus (Operator Discretion) High	Bicycles inside bus (Operator Discretion) Medium	Bicycles inside bus (Operator Discretion) Low
Exiting bus once bus reaches garage or at operator's request	Exiting bus once bus reaches garage or at operator's request High	Exiting bus once bus reaches garage or at operator's request Medium	Exiting bus once bus reaches garage or at operator's request Low
Photography/Video	Photography/Video High	Photography/Video Medium	Photography/Video Low

Customer - Code of Conduct Survey

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* 1. Below are the illegal conduct policies. Please rank them from high, medium, or low priority:

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* 2. Below are the General Conduct policies. Please rank them from high, medium, or low priority:

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* 3. Is/Was there anything missing that you feel is important to have included in the Customer Code of Conduct?

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* 4. How would you communicate to the public regarding Metro Transit Code of Conduct? Example: Inside bus/train signage, social media.