Customer Satisfaction Survey - English Question Title * 1. Please tell us what MOC Service you are thinking about while completing this survey. Question Title * 2. How did you learn about MOC? A friend/family member told me about MOC Staff at another organization referred me Staff from a public official’s office (e.g., Mayor, Senator) referred me I saw a flyer or poster Google I found MOC’s website on another search engine I heard about MOC on TV or radio Other Question Title * 3. I feel welcome at MOC’s offices or when I talk with staff on the phone. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 4. MOC staff understand my needs and culture. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 5. MOC staff treat me with respect and do not judge me. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 6. MOC staff support me to make my own decisions. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 7. I am satisfied with how MOC staff have treated me. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree No opinion Question Title * 8. My situation is better because of the help MOC gave me. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 9. My finances are more stable because of help from MOC. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 10. I can take care of my family or myself better because of help from MOC. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 11. MOC helped me learn about helpful resources near where I live. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 12. I received information about other MOC programs and services that I might be eligible for. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 13. I am satisfied with the help I got from MOC. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 14. I would feel comfortable referring friends and/or family members to MOC. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 15. Did anything make it hard for you to get help from MOC? Hours Parking Transportation Child care Disability I felt embarrassed I felt overwhelmed Immigration or citizenship status I couldn't understand what the staff person was saying Information was too hard to read Too much paperwork Tired of answering the same questions over and over again None of the above Other (please specify) Question Title * 16. How could MOC improve? Please give us your suggestions! Question Title * 17. What other help would you like MOC to offer in the future? Done