Exit Customer Service Survey City of Yucaipa The City of Yucaipa strives to provide efficient delivery of quality public services. Your opinion is an important measure of our success. Please take a few minutes to provide feedback to assist us with continued improvement. Question Title * 1. I am a (please mark all that apply) Attorney Architect Business Owner Contractor/Developer Engineer Non-Resident Property Owner Realtor Resident Visitor Other (please specify) Question Title * 2. Which Department did you visit? (please mark all that apply) Administration/City Manager's Office Building and Safety Code Enforcement Community Development Community Services Economic Development Engineering Finance General Services/City Clerk Human Resources Information Systems Mobilehome Rent Stabilization Planning Public Works Other (please specify) Question Title * 3. What was the purpose of your visit? (please mark all that apply) Activities Appointments Background Check/Livescan Fingerprinting Bid/RFP Employment Events File a Complaint File a Report Homeless Assistance Information Inspection Licensing, Animals Licensing, Business Mobilehome Rent Stabilization Permit, Building Permit, Encroachment Permit, Planning Permit, Special Event Plan Review Report a Problem Request/Receive Reports or Records Residential/Commercial Projects Solid Waste/Recycling/C&D Streets, Signs, Lights, Sidewalks Zoning Other (please specify) Question Title * 4. What date did you visit or contact the City? Date / Time Question Title * 5. How did you contact us? In Person Phone Email Written Correspondence In the Field Other (please specify) Question Title * 6. Were you greeted and acknowledged promptly? Yes No Question Title * 7. How well did we meet your needs? Excellent Above Average Average Below Average Poor N/A Question Title * 8. How would you rate the staff's knowledge and ability to respond to your questions? Excellent Above Average Average Below Average Poor N/A Question Title * 9. Were we courteous and professional? Excellent Above Average Average Below Average Poor N/A Question Title * 10. How was your overall customer service experience? Excellent Above Average Average Below Average Poor N/A Question Title * 11. How can the City improve? Question Title * 12. Do you have any additional comments? Question Title * 13. Optional: If you would like to be entered into a monthly drawing of respondents for a $50.00 gift certificate to a local restaurant, please include your first name and contact information below. Name Email Address Phone Number Thank you for taking the time to help us assist you! 100% of survey complete. Submit