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CREATING SUPERFANS
1.
Sharing your Story
is powerful, but does it engage your Customers enough? Do you know exactly why a Customer wants to do business with you instead of your Competitors?
Yes
No
2.
Understand -
Do you truly understand your Customer's Concerns? Do you utilize daily a Fact-Finding Survey?
Yes
No
3.
Personalize
- Using Data about your Customers provides insight into your Customer's Needs and Habits. It generates connection. Do you utilize a CRM to gather and analyze Customer Data?
Yes
No
4.
Exceed Expectations
- Tiny opportunities exist every day to deliver beyond your Customer's expectations. Do you have an Expectations System to schedule specific actions using tripwires?
Yes
No
5.
Repeat
- Do you have a System which creates a Predictable Outcome for each Customer's experiences?
Yes
No
6.
Do you utilize a Pre-Positioning Package before your Prospect becomes a Customer?
Yes
No
7.
Do you utilize a Welcome Kit which is delivered immediately after a Prospect becomes a Customer?
Yes
No
8.
Do you have a Follow-Through System to connect with your Cusotmer's three months post sale?
Yes
No
9.
Do you utilize a Post-Sale Survey to gauge Customer Satisfaction and encourage Feedback?
Yes
No
10.
Do you offer a formal Referral Program to every Customer?
Yes
No
11.
Would you like to have a confidential discussion with a High-Performance Coach to demonstrate how we may help you scale your business?
Yes
No
12.
Client Information
Name
Email Address
Phone Number
Current Progress,
0 of 12 answered