P&D Counter Operations Survey Question Title * 1. Have you used the Department public counter services? Yes No Not Applicable Question Title * 2. Did you schedule an appointment on the Acuity software, send an email, schedule a teleconference appointment, or talk with staff via phone? Schedule an appointment on the Acuity Software Sent an email Schedule a teleconference appointment Talk with staff via phone None Question Title * 3. Did you find the hours of available appointments suitable to your needs? Yes No Why or why not? Question Title * 4. Was staff able to adequately respond to your question or purpose of your call, email, or visit? Yes No Why or Why not? Question Title * 5. Was the response to your call/email provided in a timely manner? Yes No Not Applicable Question Title * 6. Have you used the Department’s Acuity scheduling system to schedule in person appointments at the Planning and Building & Safety public counters? Yes No Question Title * 7. If you used the Department's Acuity scheduling system, which counter did you schedule an appointment with? North County Building Counter North County Planning Counter South County Building Counter South County Planning Counter Question Title * 8. Was the Acuity scheduling system user friendly? Yes No Not Applicable Question Title * 9. If you had an in person appointment, was County staff able to adequately address purpose of your in person appointment? Yes No Not Applicable Question Title * 10. If you had an in person appointment, were you satisfied with the coronavirus safety protocols followed during your appointment? Yes No Question Title * 11. What could be done to improve access to the Department’s public counter services? Question Title * 12. Would you like to see appointments available for additional services; i.e. payments, initializing all types of permits, etc.? Yes No If yes, what specific services would you like to see provided? Question Title * 13. Please share any additional comments. Question Title * 14. Please enter your contact information below so that we may contact you regarding your survey responses. Name Email Address Phone Number Done
