Coronavirus Impact on Banks | IBS Intelligence Survey

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1. Stand a chance to win a $100 gift card upon completing this survey. Please help us with the below information.
Note: This data will be strictly confidential.

Name

Email ID

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2. Rank the following areas of impact the bank experienced in the last few weeks. (Required.)

Reduced transaction throughput

Operational disruption due to lockdown

Higher adoption of digital channels

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3. In terms of a business continuity planning (BCP) for this type of event, the bank was... (Required.)

Fully prepared

Partially prepared. Took us a while to get things going

Unprepared. Caught us by surprise

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4. Rank the customer segments by most adverse impact. (Required.)

Personal / Wealth Banking

Corporate Banking

Commercial / SME Banking

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5. Rank which is likely to have the highest impact on the bottom-line of the bank. (Required.)

Reduction in fee and interest income

Higher cost of liquidity and squeeze in NIM

Increase in non-performing assets and provisions

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6. What are the key internal steps by ranking being planned / taken in order of impact? (Required.)

People | Headcount reduction / unpaid leaves

Process | Branch closures, reprioritized investments

Technology | Higher digital push, RPA

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7. In terms of customers, what are the key measures undertaken, in order of impact. (Required.)

Reduction of interest

Loan restructuring / Payment holiday

Waiver of fees

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8. Rank the following in terms of the most immediate need to prioritize: (Required.)

Get the operating rhythm with BCP for employees to perform

Enhance remote-banking / Virtual RM / Digital channel for customers

Activate cost reduction measures to sustain bank’s profitability

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9. Rank the function within the bank that needs to be significantly enhanced, based on this experience: (Required.)

Credit & Risk Assessment

Business Continuity Planning

Digital / Transaction Banking

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10. Please rank, in order of priority of what would be the initiatives to adopt (Required.)

Enhanced digital banking onboarding and self-service offerings

Improved customer analytics and portfolio restructuring

Realigned projects / Capex initiatives

Major bank business model and cost transformation

Question Title

* 1. Stand a chance to win a $100 gift card upon completing this survey. Please help us with the below information. Note: This data will be strictly confidential.

Question Title

* 2. Rank the following areas of impact the bank experienced in the last few weeks. (Required.)

Question Title

* 3. In terms of a business continuity planning (BCP) for this type of event, the bank was... (Required.)

Question Title

* 4. Rank the customer segments by most adverse impact. (Required.)

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* 5. Rank which is likely to have the highest impact on the bottom-line of the bank. (Required.)

Question Title

* 6. What are the key internal steps by ranking being planned / taken in order of impact? (Required.)

Question Title

* 7. In terms of customers, what are the key measures undertaken, in order of impact. (Required.)

Question Title

* 8. Rank the following in terms of the most immediate need to prioritize: (Required.)

Question Title

* 9. Rank the function within the bank that needs to be significantly enhanced, based on this experience: (Required.)

Question Title

* 10. Please rank, in order of priority of what would be the initiatives to adopt (Required.)

1. Stand a chance to win a $100 gift card upon completing this survey. Please help us with the below information.
Note: This data will be strictly confidential.

2. Rank the following areas of impact the bank experienced in the last few weeks. (Required.)

3. In terms of a business continuity planning (BCP) for this type of event, the bank was... (Required.)

4. Rank the customer segments by most adverse impact. (Required.)

5. Rank which is likely to have the highest impact on the bottom-line of the bank. (Required.)

6. What are the key internal steps by ranking being planned / taken in order of impact? (Required.)

7. In terms of customers, what are the key measures undertaken, in order of impact. (Required.)

8. Rank the following in terms of the most immediate need to prioritize: (Required.)

9. Rank the function within the bank that needs to be significantly enhanced, based on this experience: (Required.)

10. Please rank, in order of priority of what would be the initiatives to adopt (Required.)