Coronavirus Impact on Banks | IBS Intelligence Survey

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* 1. Stand a chance to win a $100 gift card upon completing this survey. Please help us with the below information.
Note: This data will be strictly confidential.

Name

Email ID

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* 2. Rank the following areas of impact the bank experienced in the last few weeks.

Reduced transaction throughput

Operational disruption due to lockdown

Higher adoption of digital channels

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* 3. In terms of a business continuity planning (BCP) for this type of event, the bank was...

Fully prepared

Partially prepared. Took us a while to get things going

Unprepared. Caught us by surprise

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* 4. Rank the customer segments by most adverse impact.

Personal / Wealth Banking

Corporate Banking

Commercial / SME Banking

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* 5. Rank which is likely to have the highest impact on the bottom-line of the bank.

Reduction in fee and interest income

Higher cost of liquidity and squeeze in NIM

Increase in non-performing assets and provisions

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* 6. What are the key internal steps by ranking being planned / taken in order of impact?

People | Headcount reduction / unpaid leaves

Process | Branch closures, reprioritized investments

Technology | Higher digital push, RPA

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* 7. In terms of customers, what are the key measures undertaken, in order of impact.

Reduction of interest

Loan restructuring / Payment holiday

Waiver of fees

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* 8. Rank the following in terms of the most immediate need to prioritize:

Get the operating rhythm with BCP for employees to perform

Enhance remote-banking / Virtual RM / Digital channel for customers

Activate cost reduction measures to sustain bank’s profitability

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* 9. Rank the function within the bank that needs to be significantly enhanced, based on this experience:

Credit & Risk Assessment

Business Continuity Planning

Digital / Transaction Banking

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* 10. Please rank, in order of priority of what would be the initiatives to adopt

Enhanced digital banking onboarding and self-service offerings

Improved customer analytics and portfolio restructuring

Realigned projects / Capex initiatives

Major bank business model and cost transformation

Question Title

* 1. Stand a chance to win a $100 gift card upon completing this survey. Please help us with the below information. Note: This data will be strictly confidential.

Question Title

* 2. Rank the following areas of impact the bank experienced in the last few weeks.

Question Title

* 3. In terms of a business continuity planning (BCP) for this type of event, the bank was...

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* 4. Rank the customer segments by most adverse impact.

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* 5. Rank which is likely to have the highest impact on the bottom-line of the bank.

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* 6. What are the key internal steps by ranking being planned / taken in order of impact?

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* 7. In terms of customers, what are the key measures undertaken, in order of impact.

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* 8. Rank the following in terms of the most immediate need to prioritize:

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* 9. Rank the function within the bank that needs to be significantly enhanced, based on this experience:

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* 10. Please rank, in order of priority of what would be the initiatives to adopt

* 1. Stand a chance to win a $100 gift card upon completing this survey. Please help us with the below information.
Note: This data will be strictly confidential.