Contactless Payments - Consumer Questionnaire Question Title * 1. Do you regularly use contactless payment technology in shops/fast food restaurants etc.? Yes [Go to Q2] No [Go to Q3] Question Title * 2. What is the biggest advantage of using contactless payment technology? [Select one option] Please go to Q4 after answering this question Saves time at the checkout Shorter queues at the checkout Makes it easier to pay by debit card Don’t need to remember or use pin Question Title * 3. Why don’t you use contactless payment technology where it is available? [Select one option] Don’t know enough about it Debit/credit card doesn’t work for contactless payments Not sure which debit or credit cards work for contactless payments Worried about security/account being debited incorrectly Never been shown how to use it Question Title * 4. Have you been encouraged to use contactless payment technologies by retailers in the places where you shop or eat? Yes No Question Title * 5. What other technologies do you use in a retail environment? [Tick all that apply] Tablets Customer Wi-Fi Payment kiosks - self scan Mobile apps Digital table tops / changing rooms Quick Check / handheld scanners Click and collect Question Title * 6. What is/are the biggest benefit(s) of using automated payment solutions (E.g. Quick Check/payment kiosks/self-scan)? Tick all that apply Makes it quicker to pay Enables me to avoid small talk with the cashier Other (please specify) Question Title * 7. What is/are the biggest disadvantages of using automated payment solutions (E.g. Quick Check/ payment kiosks/self-scan)? Tick all that apply Frequent errors (unexpected item in bagging area etc.) Lack of interaction with staff Needing authorisation for alcohol Other (please specify) Question Title * 8. Do you think British retail will ever be cash-free? [Select option which most closely reflects your view?] Yes – within the next decade Yes – within the next 20 years Yes – but not in the foreseeable future No Done