Certified Complaint Form

Personal Information

Please complete the below form to submit your complaint.

If you have questions about submitting a complaint, contact:

Cherie Jolley, Assistant Vice President – Institutional Compliance, cherie.jolley@council.org 770.396.3898

Should your complaint involve concerns about financial aid, you can reach out to the Federal Student Aid office at 1.800.433.3243.

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* 1. Please complete personal information about the person filing the complaint.

Full Name *

Address *

Address 2

City/Town *

State/Province *

Country

Email Address *

Phone Number *

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* 2. Name of the School/Institution named in the complaint. (please include city and state)

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* 3. What is your relationship to the school?

Student

Faculty/Staff

Other (please specify)

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* 4. What is your status?

Current

Former

Withdrawn

Graduated

Terminated

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* 5. Please state the general nature of your complaint as clearly and concisely as possible to include when it took place. This statement helps the Commission to determine if the complaint falls within the scope of the Commission's complaint policy.

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* 6. Which of the COE's Standards of Accreditation does your complaint refer to? Choose the specific standard or standards (select all that apply). Note: our Handbook of Accreditation is listed here: www.council.org/handbooks

Standard 1: Institutional Mission

Standard 2: Educational Programs

Standard 3: Program Outcomes

Standard 4: Strategic Planning

Standard 5: Educational Resources

Standard 6: Institutional Infrastructure

Standard 7: Financial Resources

Standard 8: Human Resources

Standard 9: Organizational Structure

Standard 10: Student Services and Activities

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* 7. In what ways are the events that you described above an institutional condition (not an individual grievance) that may suggest a violation of the Accreditation Standards, Objectives, and Criteria?

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* 8. List the steps that you took to resolve the complaint that demonstrates your serious effort to follow the institution's grievance or complaint procedures.

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* 9. Describe the action(s) that the institution has taken to date.

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* 10. Please upload any materials pertinent to the complaint being filed.

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.

Choose File

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* 11. Additional Comments

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* 12. You may submit this complaint anonymously, however please note that no further correspondence or communication will be sent from COE. I wish to remain anonymous:

Yes

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* 13. Clearly state the resolution that you are seeking from the institution.

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* 14. By submitting this form, I certify that:
I have read the COE’s Complaint Procedures and understand the Commission's timeline for the review of complaints and agree that submission of this form constitutes my formal complaint.
I understand that the Commission does not: intervene in the internal procedures of institutions or act as a regulatory body; Is not an adjudicatory or grievance-resolving body; and will not serve as a grievance panel when the outcome of a grievance is unsatisfactory to the complainant.
I authorize COE to provide my complaint and supporting documents to the institution involved.
I attest that the matter is not in litigation and does not involve criminal conduct.
All of the information given above is true and complete to the best of my knowledge.
I understand that clicking the Submit button serves as the electronic signature for the submission of the complaint.

Yes