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2026 Community Focus FCU Member Survey

Your feedback is very important to us. Thank you for taking the time to share your opinions with our team.

While this survey is anonymous, you have the option at the end to provide your email/phone number as entry to win one of 5 $50 Visa® gift cards (so we have a method to contact you). Survey runs 3/18/26 - 3/27/26. No purchase necessary.

Please note that you must be a current credit union member to take this survey and be eligible for the prize drawing. Only one submission is allowed per member. Thank you!
1.How long have you been a member of the Credit Union?(Required.)
2.What is your age category?(Required.)
3.Which branch do you most frequently visit?(Required.)
4.Do you consider Community Focus FCU your primary financial institution?
(Where you keep most of your accounts and go first for financial needs)
5.If you answered no, what is the main reason?
6.Do you have accounts at other financial institutions?(Required.)
7.If you answered yes to the question above, which institution(s) do you also use?(Required.)
8.Which products do you currently have with us? (Select all) (Required.)
9.What products or services would you like to see us offer or improve?
10.How satisfied are you with our online and mobile banking experience?(Required.)
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
11.What improvements would you most like to see?
12.Which digital tools are you familiar with or have used?
(Select all that apply)(Required.)
13.How would you rate the service you receive from Community Focus FCU?(Required.)
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
14.
On a scale of 0 to 10,
How likely is it that you would recommend Community Focus FCU to a friend or family member?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
15.How likely are you to continue your relationship with us?(Required.)
1 - Very Unlikely
2
3
4
5 - Very Likely
16.Which words best describe Community Focus FCU?
(Select up to 3)
17.Do you have children or family members under age 18 or between 18–26?
18.If YES: Would you be interested in financial programs for youth or young adults?
19.What is ONE thing we could do to improve your experience?