City of Greeley and Town of Windsor Business Broadband Survey

Thank you for your input!

The City of Greeley and Town of Windsor are conducting this survey to receive feedback regarding your broadband or internet service at your place of work. The purpose of the survey is to determine the level of service you currently have at your work, how you use the internet, what you currently pay, what your current download and upload speeds are, and what is most important to you in regards to high speed internet service.

The survey shouldn't take more than 10 minutes for you to complete.

The survey does NOT collect personally identifying information. The speed test does gather location information from where the speed test was collected. You may complete the survey questions only or the speed test only, or both. Either way, we greatly appreciate your feedback and input.

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* 1. What type of business are you in?

Retail

Restaurant, Food

Manufacturing

Professional services (consulting, legal, engineering, accounting, banking, etc.)

High tech

Healthcare

Education

Energy related

Agriculture, Food Production or Processing

Other (please specify)

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* 2. Do you operate your business from your home as the primary place of business?

Yes

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* 3. About your employees

	Less than 3	3 to 6	6 to 10	10 to 20	20 to 50	More than 50
How many employees work for the company?	How many employees work for the company? Less than 3	How many employees work for the company? 3 to 6	How many employees work for the company? 6 to 10	How many employees work for the company? 10 to 20	How many employees work for the company? 20 to 50	How many employees work for the company? More than 50
How many of your employees are located in the City of Greeley or Town of Windsor?	How many of your employees are located in the City of Greeley or Town of Windsor? Less than 3	How many of your employees are located in the City of Greeley or Town of Windsor? 3 to 6	How many of your employees are located in the City of Greeley or Town of Windsor? 6 to 10	How many of your employees are located in the City of Greeley or Town of Windsor? 10 to 20	How many of your employees are located in the City of Greeley or Town of Windsor? 20 to 50	How many of your employees are located in the City of Greeley or Town of Windsor? More than 50
How many of your City of Greeley or Town of Windsor based employees work primarily from home?	How many of your City of Greeley or Town of Windsor based employees work primarily from home? Less than 3	How many of your City of Greeley or Town of Windsor based employees work primarily from home? 3 to 6	How many of your City of Greeley or Town of Windsor based employees work primarily from home? 6 to 10	How many of your City of Greeley or Town of Windsor based employees work primarily from home? 10 to 20	How many of your City of Greeley or Town of Windsor based employees work primarily from home? 20 to 50	How many of your City of Greeley or Town of Windsor based employees work primarily from home? More than 50

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* 4. If you have employees that live in the City of Greeley or Town of Windsor and work from home, how often do they work from home on average? (Select the answer that describes a "typical" week.)

One day per week

Two days per week

Three days per week

Four days per week

Five days per week

The company's Greeley or Windsor based employees do not work from home.

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* 5. Which of the following internet service providers do you use at your business? If you have more than one internet service provider, please select your primary provider at your business.

CenturyLink

Xfinity (Comcast)

Direct TV or Dish

Windstream

Dish DSL

Satellite Company (Hughes, Wild Blue)

TDS

I do not use any of these internet service providers

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* 6. For your home, what type of internet service do you currently have?

DSL (usually provided by the phone company)

Dial-up (requires you to use a modem and your regular phone line)

Cable (usually provided as part of your cable TV package)

Satellite (usually provided as part of your Satellite TV package)

Wireless (usually provided by an independent service provider using an antenna on the roof pointed to another ground antenna.)

Mobile Phone Wireless, Cellular (typically is part of your cell phone plan)

T-1 Service (a special kind of service often available from the phone company rated at a fixed 1.5 Mbps)

Fiber connection (uses fiber optics to provide the signal. May be provided by the phone company or other providers. Typically used for higher speeds)

I don't have internet service at my home.

I do not know what type of connection I have at my home.

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* 7. How much do you currently pay for your internet each month?

Less than $50 per month

Between $50 - $100 per month

Between $100 - $250 per month

Between $250 - $500 per month

Between $500 - $1,000 per month

More than $1,000 per month

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* 8. Does this cost include other bundled services? (Check all that apply.)

Yes, it includes my telephone service.

Yes, it includes my TV service

Yes, it includes my cell phone service

Yes, it includes security system

No, the costs just include my internet service.

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* 9. How important is it to you to receive one invoice for internet, cable TV and/or phone service?

It is extremely important.

It is somewhat important.

It is not important.

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* 10. How often do you experience the following with your current business internet service?

	Never	Sometimes	Almost all of the time	Always
The download speed is too slow	The download speed is too slow Never	The download speed is too slow Sometimes	The download speed is too slow Almost all of the time	The download speed is too slow Always
The upload speed is too slow	The upload speed is too slow Never	The upload speed is too slow Sometimes	The upload speed is too slow Almost all of the time	The upload speed is too slow Always
The connection interrupts	The connection interrupts Never	The connection interrupts Sometimes	The connection interrupts Almost all of the time	The connection interrupts Always

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* 11. In order to measure your current service levels, please take an internet speed test - please go to http://maps.co.gov/publicspeed/ and click begin test and enter the results. If you are using an Apple or Android device, please verify you are connected to WiFi (not cellular) and use http://openspeedtest.com/ for the speed test.

Download Speed

Upload Speed

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* 12. How would you rate the download speed of your internet?

Very Slow

Slow

Acceptable

Good

Excellent

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* 13. How would you rate the upload speed of your internet?

Very Slow

Slow

Acceptable

Good

Excellent

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* 14. When did you complete the speed test?

Date/Time

Date

Time

AM/PM

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* 15. What device did you use when you conducted the speed test?

A cell phone

A laptop or a computer

An ipad or tablet

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* 16. Does the speed of your internet connection vary during or throughout the day?

The speed stays the same throughout the day

The speed varies dramatically throughout the day

The speed varies somewhat throughout the day

Tell us more

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* 17. Are there times when you cannot get on the internet?

All of the time

Some of the time

Hardly ever

Never

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* 18. How fast do you think your internet service should be at your place of business? What service level do you expect or need? Note: In 2015, the Federal Communications Commission (“FCC”) revised its definition of Broadband) as having the ability to download at 25 Mbps and upload speeds of 3 Mbps. Having access to “advanced broadband,” means, at a minimum, having broadband speeds that at least meet the FCC definition.

1 Mbps

100 Mbps

1000 Mbps or 1 Gbps

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 19. As a follow-up question to #18 above, if you are unsure of the service level or speed that you need, which of the following best suits your needs?

I don't know how fast I need, but I know that I need more UPLOAD speed than what I have.

I don't know how fast I need, but I know that I need more DOWNLOAD speed than what I have.

I don't know how fast I need, it seems to be working fine with what I have now.

I don't know how fast I need, but I would like it MUCH faster than what I have.

Other (please specify)

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* 20. What would you be willing to pay for the service at this level? Enter a number only.

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* 21. What impact would extremely fast internet service have on your business? (Check all that apply.)

No impact.

We would hire more employees.

We could provide/attend more webinars and online training.

We could reach more markets, more territories, more locations.

We would be more efficient.

We would save money through Internet applications

We could provide more products and services to our customers.

We would move activities and more business functions/applications to the cloud.

We could collaborate with customers and partners we currently have difficulty connecting with now.

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* 22. What is most important to you regarding your internet service? (Please rank the following choices, with 1 being the most important.)

Fast, I want speed and availability of abundant broadband

Reliability, I do not want my Internet service to be interrupted.

Price, I want to pay a competitive price.

Customer Service, I want a friendly voice and good customer support.

Bundled invoice, I want one invoice for Internet, cable TV and/or phone service.

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* 23. If the private sector (phone, cable, wireless or other company) does not provide adequate and affordable broadband service for your business, who would you want to step in to ensure that better services are available?

The local municipality

The county

The electric company

A public/private partnership or consortium

I am not sure

Other (please specify)

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* 24. Ranking the Government's Role in Broadband. What do you think the primary role for the City or County government should be with respect to broadband access? (Please rank your choices with "1" being your first choice.)

Install state-of-the-art network and offer services to the public, including homes and businesses, and government offices

Install state-of-the-art network for businesses, schools, government offices and the medical community only.

Install state-of-the-art services and enter into agreements with private companies to offer services to the public.

Partner with a private firm to build a state-of-the-art network.

Partner with current providers to improve the speed and reliability of their services.

Do Nothing. Let private providers decide what services they are willing to provide.

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* 25. If you could choose only one option, what do you think the primary role for the City or County government should be with respect to broadband access? (Please choose only one)

Install state-of-the-art network and offer services to the public, including homes and businesses, and government offices

Install state-of-the-art network for businesses, schools, government offices and the medical community only.

Install state-of-the-art services and enter into agreements with private companies to offer services to the public.

Partner with a private firm to build a state-of-the-art network.

Partner with current providers to improve the speed and reliability of their services.

Do Nothing. Let private providers decide what services they are willing to provide.

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* 26. Do you think broadband service is a utility like water and electric? If so, would you support a small monthly utility fee to pay for broadband infrastructure build out?

Yes, I think broadband is a utility and I WOULD support a small monthly utility fee.

Yes, I think broadband is a utility but I would NOT support a small monthly utility fee.

No, broadband is not a utility.

I don't know.

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* 27. How would you characterize your business in relation to your internet service?

	Strongly Agree	Agree	Neutral/Not Sure	Disagree	Strongly Disagree
The internet is important to my business, but mostly just for the "basics" like email, browsing/research, etc.	The internet is important to my business, but mostly just for the "basics" like email, browsing/research, etc. Strongly Agree	The internet is important to my business, but mostly just for the "basics" like email, browsing/research, etc. Agree	The internet is important to my business, but mostly just for the "basics" like email, browsing/research, etc. Neutral/Not Sure	The internet is important to my business, but mostly just for the "basics" like email, browsing/research, etc. Disagree	The internet is important to my business, but mostly just for the "basics" like email, browsing/research, etc. Strongly Disagree
We rely on the internet to drive leads and revenues.	We rely on the internet to drive leads and revenues. Strongly Agree	We rely on the internet to drive leads and revenues. Agree	We rely on the internet to drive leads and revenues. Neutral/Not Sure	We rely on the internet to drive leads and revenues. Disagree	We rely on the internet to drive leads and revenues. Strongly Disagree
We currently sell our products and services online.	We currently sell our products and services online. Strongly Agree	We currently sell our products and services online. Agree	We currently sell our products and services online. Neutral/Not Sure	We currently sell our products and services online. Disagree	We currently sell our products and services online. Strongly Disagree
Our business operations are heavily tied to the Internet.	Our business operations are heavily tied to the Internet. Strongly Agree	Our business operations are heavily tied to the Internet. Agree	Our business operations are heavily tied to the Internet. Neutral/Not Sure	Our business operations are heavily tied to the Internet. Disagree	Our business operations are heavily tied to the Internet. Strongly Disagree
Our demands on internet bandwidth and speed is consistently increasing.	Our demands on internet bandwidth and speed is consistently increasing. Strongly Agree	Our demands on internet bandwidth and speed is consistently increasing. Agree	Our demands on internet bandwidth and speed is consistently increasing. Neutral/Not Sure	Our demands on internet bandwidth and speed is consistently increasing. Disagree	Our demands on internet bandwidth and speed is consistently increasing. Strongly Disagree
The current internet speed available is holding back our growth potential today.	The current internet speed available is holding back our growth potential today. Strongly Agree	The current internet speed available is holding back our growth potential today. Agree	The current internet speed available is holding back our growth potential today. Neutral/Not Sure	The current internet speed available is holding back our growth potential today. Disagree	The current internet speed available is holding back our growth potential today. Strongly Disagree
The current internet speed available will eventually prevent us from our growth potential.	The current internet speed available will eventually prevent us from our growth potential. Strongly Agree	The current internet speed available will eventually prevent us from our growth potential. Agree	The current internet speed available will eventually prevent us from our growth potential. Neutral/Not Sure	The current internet speed available will eventually prevent us from our growth potential. Disagree	The current internet speed available will eventually prevent us from our growth potential. Strongly Disagree
If internet service doesn't improve, we may have to move all or part of our operations to another community.	If internet service doesn't improve, we may have to move all or part of our operations to another community. Strongly Agree	If internet service doesn't improve, we may have to move all or part of our operations to another community. Agree	If internet service doesn't improve, we may have to move all or part of our operations to another community. Neutral/Not Sure	If internet service doesn't improve, we may have to move all or part of our operations to another community. Disagree	If internet service doesn't improve, we may have to move all or part of our operations to another community. Strongly Disagree

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* 1. What type of business are you in?

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* 2. Do you operate your business from your home as the primary place of business?

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* 3. About your employees

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* 4. If you have employees that live in the City of Greeley or Town of Windsor and work from home, how often do they work from home on average? (Select the answer that describes a "typical" week.)

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* 5. Which of the following internet service providers do you use at your business? If you have more than one internet service provider, please select your primary provider at your business.

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* 6. For your home, what type of internet service do you currently have?

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* 7. How much do you currently pay for your internet each month?

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* 8. Does this cost include other bundled services? (Check all that apply.)

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* 9. How important is it to you to receive one invoice for internet, cable TV and/or phone service?

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* 10. How often do you experience the following with your current business internet service?

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* 12. How would you rate the download speed of your internet?

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* 13. How would you rate the upload speed of your internet?

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* 14. When did you complete the speed test?

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* 15. What device did you use when you conducted the speed test?

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* 16. Does the speed of your internet connection vary during or throughout the day?

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* 17. Are there times when you cannot get on the internet?

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* 19. As a follow-up question to #18 above, if you are unsure of the service level or speed that you need, which of the following best suits your needs?

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* 20. What would you be willing to pay for the service at this level? Enter a number only.

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* 21. What impact would extremely fast internet service have on your business? (Check all that apply.)

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* 22. What is most important to you regarding your internet service? (Please rank the following choices, with 1 being the most important.)

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* 23. If the private sector (phone, cable, wireless or other company) does not provide adequate and affordable broadband service for your business, who would you want to step in to ensure that better services are available?

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* 24. Ranking the Government's Role in Broadband. What do you think the primary role for the City or County government should be with respect to broadband access? (Please rank your choices with "1" being your first choice.)

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* 25. If you could choose only one option, what do you think the primary role for the City or County government should be with respect to broadband access? (Please choose only one)

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* 26. Do you think broadband service is a utility like water and electric? If so, would you support a small monthly utility fee to pay for broadband infrastructure build out?

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* 27. How would you characterize your business in relation to your internet service?

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* 28. Optional: To help us analyze broadband speeds by location in the city, please provide your street address and city.

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* 29. If you have any other comments regarding your current internet service or a community broadband service please tell us below: