* 1. How important was company reputation in your decision to use Coast?

* 2. How responsive is Coast?

* 3. How helpful were the customer service representatives at Coast?

* 4. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 5. Compared to our competitors, is our product quality better, worse, or about the same?

* 6. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 7. Overall, are you satisfied with the employees at Coast, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 8. How professional is Coast?