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Customer Satisfaction Survey – Claims Department

1.Please rate your satisfaction with the service you received from the Claims Department.
2.Please share the name of the Claims Benefits Advisor who assisted you and the location of the appointment.
3.Please share any additional feedback on your appointment and your contact information if you would like to be contacted about your experience.
4.How satisfied are you with agency staff, including employee courtesy and knowledge, and whether staff members introduced themselves?
5.How satisfied are you with the agency’s facilities, including your ability to access the agency offices?
6.How satisfied are you with agency communications, including telephone access, the average time you spend on hold, call transfers, access to a live person, mail, and email?
7.How satisfied are you with the agency’s website, including the ease of use, mobile access, and information available through the site such as a listing of services and contact information?
8.How satisfied are you with the agency’s complaint handling process, including ease to file a complaint and whether responses are timely?
9.How satisfied are you with the agency’s ability to timely serve you, including the amount of time you wait for service in person?
10.How satisfied are you with any agency brochures or other printed information?
11.Please rate your overall satisfaction with the agency.
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