Customer Satisfaction Survey

Thinking about your most recent contact or interaction with the City of Baytown...

This survey has been designed to measure how satisfied residents and others doing business with the City of Baytown are with the manner in which City of Baytown services are provided. Please complete this survey based on your most recent contact or interaction with the City. Questions marked with an asterisk (*) are required for submission.

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* 1. Date of contact or interaction:

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* 2. What type of contact or interaction did you have?

visit to municipal offices

telephone conversation

e-mail exchange

written correspondence

on-site inspection/visit

public meeting

other (please specify)

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* 3. What was the reason for this contact or interaction

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* 4. Name of employee(s) who assisted you (if known):

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* 5. How satisfied were you with:

	Completely Satisfied	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied
Employee courtesy	Employee courtesy Completely Satisfied	Employee courtesy Very Satisfied	Employee courtesy Satisfied	Employee courtesy Somewhat Satisfied	Employee courtesy Not Satisfied
Employee knowledge	Employee knowledge Completely Satisfied	Employee knowledge Very Satisfied	Employee knowledge Satisfied	Employee knowledge Somewhat Satisfied	Employee knowledge Not Satisfied
Employee response time	Employee response time Completely Satisfied	Employee response time Very Satisfied	Employee response time Satisfied	Employee response time Somewhat Satisfied	Employee response time Not Satisfied
Overall service	Overall service Completely Satisfied	Overall service Very Satisfied	Overall service Satisfied	Overall service Somewhat Satisfied	Overall service Not Satisfied

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* 6. If you had an appointment, did the City employee arrive during the scheduled time?

Yes

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* 7. Did the City employee display a professional manner?

Yes

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* 8. Were your questions/issues addressed in a timely manner?

Yes

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* 9. Would you like to be contacted to further discuss your visit?

Yes

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* 10. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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* 11. Are you a...?

resident

business owner

community organization

land owner

vendor

contractor

Other (please specify)