Cooksey Communications is gathering input from the Duncanville community to help the City of Duncanville assess the effectiveness of its communications tools and make recommendations for improvements. Your participation in this survey is an important part of this process and is greatly appreciated.

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1. Please rate your satisfaction with the QUALITY and EFFECTIVENESS of the following communications tools and strategies provided by the City of Duncanville on a scale of 1 to 5 where “1” means “Very Dissatisfied” and “5” means “Very Satisfied.” If you are not familiar with a particular tool or strategy, or don’t have an opinion, please type “Don’t Use.”

  1 (Very Dissatisfied) 2 (Dissatisfied) 3 (Neutral) 4 (Satisfied) 5 (Very Satisfied) N/A
1. duncanvilletx.gov
2. Champions – weekly email
3. City Managers Weekly Update
4. YouTube (City)
5. YouTube (Police)
6. YouTube (Library)
7. Facebook (City)
8. Facebook (Police)
9. Facebook (Fire)
10. Facebook (Arts Commission)
11. Facebook (Parks & Recreation)
12. Facebook (Senior Center)
13. Facebook (Special Events)
14. Facebook (Fieldhouse)
15. Facebook (Library)
16. Facebook (Economic Development)
17. Instagram (City)
18. Instagram (Police)
19. Instagram (Arts Commission)
20. Instagram (Parks & Recreation)
21. Instagram (Special Events)
22. Instagram (Economic Development)
23. Instagram (Fieldhouse)
24. Instagram (Library)
25. LinkedIn (City)
26. LinkedIn (Economic Development)
27. LinkedIn (Fieldhouse)
28. LinkedIn (Library)
29. Nextdoor
30. X (City)
31. X (Fire)
32. X (Parks & Recreation)
33. Threads (City)
34. Threads (Library)

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2. Based on the list above, use numbers "1" through "34" to indicate the most valuable, second most valuable and third most valuable communications tools and strategies.

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3. Please rate your satisfaction with the OVERALL QUALITY and EFFECTIVENESS of the City of Duncanville's communications with you, on a scale of 1 to 5, where “1” means “Very Dissatisfied” and “5” means “Very Satisfied.”

1 (Very Dissatisfied) 5 (Very Satisfied)
Clear
i We adjusted the number you entered based on the slider’s scale.

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4. From which non-City news sources do you find out information about what’s happening in Duncanville? (check all that apply)

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5. Please rate your satisfaction with each of the following on a scale of 1 to 5, where “1” means “Very Dissatisfied” and “5” means “Very Satisfied.”

  1 (Very Dissatisfied) 2 (Dissatisfied) 3 (Neutral) 4 (Satisfied) 5 (Very Satisfied) N/A
The availability of information about City programs / services
Efforts to keep residents informed about critical issues with which the City is involved
Awareness of opportunities to be involved in the City’s public meetings and decision-making processes
The usefulness of information on the City’s website
How well the City listens and responds to residents’ needs
Education and outreach efforts about City stormwater, roads and other infrastructure issues
Outreach efforts about City utilities (water, etc.)
Education and outreach efforts about City Parks and Recreation offerings
Education and outreach efforts about Library offerings
Education and outreach efforts about Police & Fire / Public Safety
Education and outreach efforts about City special events

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6. Indicate how often you use each of the following electronic sources of information.

  Throughout the day 1-2 times per day Several times per week Several times per month Several times per year Never
Facebook
Instagram
Threads
X (Twitter)
YouTube
Nextdoor
The internet
TV/Radio

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7. Please use this space to indicate how the City of Duncanville could best improve or change its communications with you:

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8. What is your age?

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9. Please indicate your gender:

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10. Which best describes the type of residence you live in?

The following questions are designed to help the City of Duncanville understand how effectively we are reaching and listening to all community stakeholders, including potentially underserved populations. We greatly appreciate your sharing information about your origin and racial self-identification to help us make sure this survey’s results reflect a broad sample of our entire community.

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11. Please indicate if you are Hispanic, Latino or Spanish origin:

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12. Please indicate the race with which you identify:

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13. As a consumer of City news, please indicate if you would be willing to participate in a focus group on how the City communicates and your preferred language:

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14. If selected the City will contact you. Please let us know how by providing your name and email address/phone number below.

Thank you for participating in the City of Duncanville's Communications Survey! Your feedback is greatly appreciated.

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