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CityView Net Promoter Score (NPS) Survey
NPS, June 2019
Our Net Promoter Score (NPS) program measures customer satisfaction. This measurement is a reflection of how well we are doing at meeting your expectations, and delivering a positive customer experience.
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1.
Based on your overall experience with CityView or BluePrince, how likely are you to recommend us to a friend or colleague?
(Required.)
Very Likely (9-10)
Somewhat Likely (7-8)
Not Likely (1-6)
2.
If you answered the above question with less than a "very likely," what can we and should we do to increase your satisfaction level.
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3.
Your feedback is mostly driven by...
(Required.)
Customer Support and Service
Training
The Software Itself
The Company
Other
4.
What is the most important thing we could do that would improve our relationship with you?
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5.
Your Information: Please note, we want to be able to follow up on your feedback, so it’s important that you provide the information below.
(Required.)
Organization
Name
Title
Email
