City of Lakewood Resident Survey Question Title * 1. How do you get news and updates from the City of Lakewood? (Check all that apply) The City's website (www.lakewood.org) Email newsletters from the City Looking@Lakewood, the City’s printed newslettter mailed to Lakewood addresses Social media platforms (Facebook, Twitter, etc.) Lakewood 8 TV, available on Comcast cable channel 8, HD channel 880, or online Council Ward Meetings The Lakewood Sentinel Other (please specify) Question Title * 2. What kinds of City information is most important to you? (Check all that apply) City Activities Cultural Center information Economic development information Child-related information Public Safety/Neighborhood Watch information Sustainability information Transportation information Public works information Severe weather information and closures City planning efforts Parks and Recreation information City budget and taxes City Council information Other (please specify) Question Title * 3. If you need to contact the City, your issue is most likely related to... (Check all that apply) Public Safety Permitting Severe weather-related closures Information about our parks Cultural Center information Business-related information Transportation information City planning and zoning Infrastructure or roads information Youth or older adult programs Code enforcement City budget and taxes Other (please specify) Question Title * 4. When you need to contact the City, your first means of communication is... Telephone Website Email Social media platforms Visit the City offices in person Other (please specify) Question Title * 5. When it comes to contacting OR receiving information from the City, what methods would you like to use? (Check all that apply) Text messages Additional email options More website options for residents to ask questions or report issues Easier ways to find what I'm looking for on the City's website Additional newsletter information Other (please specify) Question Title * 6. If you've ever been frustrated with the City's communication with residents, or with the City's handling of an issue you've experienced, what was your frustration? Question Title * 7. How would you rank your satisfaction with the following: Dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Very Satisfied The City communicating information with residents The City communicating information with residents Dissatisfied The City communicating information with residents Somewhat dissatisfied The City communicating information with residents Neutral The City communicating information with residents Somewhat satisfied The City communicating information with residents Very Satisfied The City responding to/resolving your questions or complaints The City responding to/resolving your questions or complaints Dissatisfied The City responding to/resolving your questions or complaints Somewhat dissatisfied The City responding to/resolving your questions or complaints Neutral The City responding to/resolving your questions or complaints Somewhat satisfied The City responding to/resolving your questions or complaints Very Satisfied The ease of finding the right department or service for your needs The ease of finding the right department or service for your needs Dissatisfied The ease of finding the right department or service for your needs Somewhat dissatisfied The ease of finding the right department or service for your needs Neutral The ease of finding the right department or service for your needs Somewhat satisfied The ease of finding the right department or service for your needs Very Satisfied Your ability to find the information you're looking for from the City Your ability to find the information you're looking for from the City Dissatisfied Your ability to find the information you're looking for from the City Somewhat dissatisfied Your ability to find the information you're looking for from the City Neutral Your ability to find the information you're looking for from the City Somewhat satisfied Your ability to find the information you're looking for from the City Very Satisfied Question Title * 8. How long have you been a resident of Lakewood? 0-2 years 3-5 years 5-9 years 10-15 years 20 years or more Question Title * 9. Do you rent or own your home in Lakewood? Rent Own Question Title * 10. What is your age range? 18-25 25-35 35-45 45-55 55-65 65+ Done
