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City of Moose Jaw Resident Priorities and Services Survey.
Thank you for taking part in the City of Moose Jaw's 2026 Resident Survey.
This survey is designed to do two things:
· Help City Council and Administration understand residents' experiences, priorities, and expectations.
· Provide information about how municipal services are delivered, funded, and prioritized before asking for your feedback.
Throughout the survey, you will see short "Did You Know?" sections highlighting programs, services, investments, and accomplishments. These sections are intended to provide context and help residents make informed choices about future priorities.
Your feedback will help shape future plans, budgets, services, infrastructure investments, and communication improvements.
Below are statistics taken from the City of Moose Jaw's 2025 Annual Report, which was released in June.
1.
. How long have you lived in Moose Jaw?
Less than 2 years
2-5 years
6 to 10 years
11-20 years
More than 20 years
Lifelong resident
2.
Which age group do you belong to?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
3.
Do you own or rent your residence?
Own
Rent
Other (please specify)
4.
Before taking this survey, how familiar were you with the services and responsibilities of municipal government?
Very familiar
Somewhat familiar
Slightly familiar
Not familiar
5.
Prior to today, were you aware that infrastructure projects are prioritized through a formal assessment process?
Yes
No
Unsure
6.
After reading the information provided, how confident are you that infrastructure investments are prioritized using a consistent process?
Very confident
Somewhat confident
Neutral
Not very confident
Not at all confident
7.
How would you rate the overall condition of roads in Moose Jaw?
Excellent
Good
Fair
Poor
Very poor
8.
Which infrastructure investments should be the highest priority over the next five years? Select up to three.
Road reconstruction/surfacing
Road maintenance (potholes, crack sealing, etc.)
Sewer infrastructure
Sidewalk replacement
Water infrastructure
Bridges and structures
Drainage improvements
Active transportation (walking, cycling, etc.) pathways
9.
When funding is limited, what should be the most important factors in deciding which road projects move forward? Select up to three.
Safety
Overall condition
Traffic volumes
Cost effectiveness
Neighbourhood equity
Economic impact
Underground infrastructure needs
Other
10.
What would help you better understand how roads and infrastructure projects are chosen? Select up to three.
A public project map
Plain-language project updates
More budget information
Before-and-after project summaries
Condition rating information
Council presentations or videos
Other (please specify)
11.
In the past 12 months, have you contacted the City for information, assistance, or a service request?
Yes
No
Unsure
12.
If yes, how satisfied were you with your experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
13.
Which improvements would most improve your experience with municipal services? Select up to three.
Faster response times
Better status updates
Easier-to-find information
More online services
Improved website navigation
Simpler forms and applications
Extended service hours
Clearer contacts for each service
Other (please specify)
14.
How easy is it to find information about City services?
Very easy
Somewhat easy
Neutral
Difficult
Very difficult
15.
When you contact the City, which service experience matters most to you?
Getting a quick response
Getting a clear answer
Being directed to the right department
Knowing the status of my request
Being treated respectfully
Having more options to complete services online
Other
16.
How often do you receive or see information from the City of Moose Jaw?
Frequently
Occasionally
Rarely
Never
Unsure
17.
Where do you most often get information about City projects and services? Select all that apply.
City of Moose Jaw website
City of Moose Jaw app
Facebook
Instagram
LinkedIn
X
Local newspaper
Local news websites
Radio
Family or friends
Council meetings
18.
How often do you watch City Council meetings, either on Rogers Cable or the streaming link on the City website?
I almost always watch City Council meetings
I sometimes watch City Council meetings
Rarely
Never
I didn't realize you could watch City Council meetings
19.
How easy is City information to understand?
Very easy
Somewhat easy
Neutral
Difficult
Very difficult
20.
If you needed information about a City service tomorrow, would you know where to find it?
Definitely
Probably
Probably not
Definitely not
21.
To what extent do you agree with the following statement: "The City communicates openly and transparently about projects, services, and decisions."
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
22.
Which of the following best describes City communications? Select all that apply.
Informative
Timely
Transparent
Easy to understand
Relevant
Too technical
Difficult to find
Too infrequent
Too frequent
Not sure
23.
What information would you like to receive more of? Select up to five.
Road projects
Construction updates
Budget information
Property taxes
Parks and recreation
Strategic Plan progress
Council decisions
Utility services
Economic development
Public safety
Other (please specify)
24.
What would make City communications more effective for you?
25.
Prior to today, how familiar were you with how municipal property taxes are used?
Very familiar
Somewhat familiar
Slightly familiar
Not familiar
26.
Which areas should receive the highest priority for future funding? Select up to three.
Roads and infrastructure
Public safety
Water and sewer systems
Recreation facilities
Parks and green spaces
Economic development
Housing initiatives
Downtown improvements
Communications
Environmental sustainability
Transit
Other (please specify)
27.
In 2026 the City created a new Financial & Budget Reports web page, allowing residents to to discover where City revenues come from, how funds are allocated, and how the Budget supports the priorities outlined in the City’s Strategic Plan. Does this new web page increase your confidence in the City's financial management and transparency
Yes
No
Unsure
I was not aware of this web page
28.
What would most improve your confidence in how tax dollars are spent? Select up to three.
Easier-to-understand budget information
Regular project updates
Performance reporting
Service level reporting
More public engagement
More opportunities to ask questions
Other (please specify)
29.
Which statement best reflects your view about municipal services and taxes?
Maintain current services and limit tax increases as much as possible
Improve existing services, even if it requires some additional investment
Invest more significantly in infrastructure and growth opportunities
Unsure
30.
How would you rate your overall quality of life in Moose Jaw?
Excellent
Good
Fair
Poor
Very poor
31.
How would you rate the availability of sport and recreation opportunities offered by the City of Moose Jaw?
Excellent
Good
Fair
Poor
Very poor
32.
How would you rate the overall condition and quality of recreational facilities in Moose Jaw (such as arenas, pools, parks, sports fields, playgrounds, and recreation centres)?
Excellent
Good
Fair
Poor
Very poor
33.
What are Moose Jaw's greatest strengths? Select up to five.
Affordability
Sense of community
Parks and recreation
Public safety
Local businesses
Location
Arts and culture
Community events
Employment opportunities
Family-friendly environment
Other (please specify)
34.
Which of the following best describes your sense of safety in Moose
Jaw?
I consistently feel safe and secure in Moose Jaw
I generally feel safe, with minor concerns
I neither feel particularly safe nor unsafe
I occasionally feel unsafe or have concerns
I often feel unsafe in Moose Jaw
35.
What should be the City's highest priority to improve quality of life? (Text box)
36.
Thinking about Moose Jaw 20 years into the future, which areas will be most important to the community's success? Select up to three.
Infrastructure
Economic development
Housing
Public safety
Recreation
Downtown vitality
Environmental sustainability
Arts and culture
Transportation
Community Inclusion
Other
37.
Above is the City of Moose Jaw's Strategic Plan, adopted in 2025. Based on what you know, how well do you think the City is using the Strategic Plan to guide its decisions and actions?
Very well
Well
Poorly
Very poorly
Unsure
None of the above
38.
Which pillar of the Strategic Plan is most important to you?
Resident-centric community
Economic Growth & Partnership
Sustainable Infrastructure & Environmental Stewardship
Financial Responsibility & Transparent Governance
Vibrant, Safe & Welcoming City
39.
Which statement best reflects your view?
The City should focus primarily on maintaining existing services
The City should focus on improving existing services
The City should pursue significant new investments and growth opportunities
Unsure
40.
How optimistic are you about Moose Jaw's future?
Very optimistic
Somewhat optimistic
Neutral
Somewhat pessimistic
Very pessimistic
41.
What is one opportunity Moose Jaw should focus on over the next five years? (Text box)
42.
After reviewing the information provided throughout this survey, how has your understanding of how the City delivers services and allocates resources changed?
Much more positive
Somewhat more positive
No change
Somewhat less positive
Much less positive
43.
After reviewing the information provided, how familiar do you now feel with the services and responsibilities of municipal government?
Much more familiar
Somewhat more familiar
About the same
Less familiar
44.
Did the background information included throughout the survey help you answer the questions?
Yes, significantly
Yes, somewhat
No difference
Not really
Not at all
45.
What is the one thing you would most like City Council and Administration to know? (text box)
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