Title: Studio Manager
Report to: Director of Operations
Location: Position will be located in Rochester, MN, Tonawanda, NY or DeWitt, NY
Work Environment: Chapter Medical Aesthetic Clinic is a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
Position Summary: The Studio Manager plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales; develops strategies to improve customer service, drive studio sales, and increase profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The Studio Manager coaches team members to optimal performance, recruits additional team members and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team.