Job Description

Title: Studio Manager
Report to: Director of Operations
Location: Position will be located in Rochester, MN, Tonawanda, NY or DeWitt, NY

Work Environment: Chapter Medical Aesthetic Clinic is a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Position Summary: The Studio Manager plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales; develops strategies to improve customer service, drive studio sales, and increase profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The Studio Manager coaches team members to optimal performance, recruits additional team members and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team.
Core Competencies

Building Effective Teams – Creates strong morale and spirit in his/her team; fosters open dialogue; creates a feeling of belonging in the team.

Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.

Drive for Results – can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Ethics and Values – adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values

Managing Vision and Purpose – is optimistic; can inspire and motivate vision and sense of core purpose.

Operations Competencies

Coaching and Developing Others – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities

Decision Making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probably consequences.

High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and concerns.

Leadership Disposition – Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continuous learning orientation.

Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 
Essential Responsibilities
  • Deliver sales performance and business volume to meet studio goals.
  • Attains comprehensive knowledge of all product and service offerings.
  • Communicate, implement, enforce, and comply with all Chapter policies and procedures both individually and at the studio level.
  • Responsible for the overall daily management and supervision of employees including but not limited to personnel files, performance reviews and coaching, recruiting and selection, and training 
  • Resolves all client satisfaction issues, incident reports, or identified concerns; escalates to Operations Director, as necessary.
  • Responsible for inventory activities including purchasing, merchandising, stocking, and tracking supplies
  • Manages the studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control
  • Plans and facilitates clinic daily huddles, team meetings, on-site trainings, and events
  • Manages facility standards and maintenance including exterior and interior upkeep, safety, and cleaning
  • Serves as brand ambassador, community outreach as appropriate. Ensuring involvement in local community – managing reputation as a “good neighbor”. Gatekeeper of culture, creating a cohesive team who demonstrate our purpose and values.
  • Manages individuals in meeting performance objectives, sales, and development goals.
  • Maintains relationships with all current clients.
  • Conveys organizational changes and company messages in a timely and positive manner.
  • Manages scheduling and coverage of the studio.
  • Fill in for Treatment Plan Coordinator as needed (answering phones, scheduling etc.).
  • Exhibit professionalism and behaviors reflective of a leader.
  • Contributes to building positive team morale and recognize accomplishments.
  • Maintains confidentiality and HIPAA compliance.
  • Able to deal with frequent change, delays, or unexpected events.

  • Education level: Bachelor’s Degree preferred; Successful sales experience may be substituted for academic credential.
  • Job Related/Industry Experience: A minimum of two (2) years managerial experience; inventory management is preferred
  • Proven track record of exceeding annual revenue and profit targets
  • Extensive and successful commitment to exceeding customer expectations
  • Effective leadership skills including multi-tasking, prioritizing, and goal setting/management
  • Employee engagement to ensure staff and operational success
  • Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
  • Must maintain a high attention to detail
  • Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems
Thank you for completing Chapter's Career History Form. Please understand that before a final job offer you will probably be asked to arrange personal reference calls with supervisors and others you have worked with. Also, note that your application will not be submitted until you click the “Submit” button at the end of this form. We look forward to reviewing your application.

Question Title

* 1. Personal Information:

Question Title

* 2. High School Information

Question Title

* 3. College Information

Question Title

* 4. Graduate School Information

Question Title

* 5. Job History - Present/Most Recent

Question Title

* 6. Job History - 2nd Most Recent 

Question Title

* 7. Final Questions

Question Title

* 8. Are you open or willing to relocate?

Question Title

* 9. Preferred location

Question Title

* 10. Upload your resume

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.
Choose File

Question Title

* 11. Upload your cover letter (Optional)

DOCX, DOC, JPEG, GIF, JPG, PDF, PNG file types only.
Choose File

Question Title

* 12. Additional links (Optional)

Question Title

* 13. Anything else you would like us to know about you?