Job Description

Title: Managing Clinical Director
Location: Position will be located in Rochester, MN, Tonawanda, NY or DeWitt, NY

Work Environment: Chapter Medical Aesthetic Clinic is a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Position Summary: The Managing Clinical Director plays a critical role in mastering Chapter’s guest care by providing high quality, result-oriented service, and product solutions. Additionally, they ensure all protocols, safety precautions, and scope of practice are followed. This key position is ultimately responsible for the clinic’s performance and seeks this opportunity with an entrepreneurial spirit and mindset. He or she has direct supervision of the clinical team.
Core Competencies

Building Effective Teams – Creates strong morale and spirit in his/her team; fosters open dialogue; creates a feeling of belonging in the team.

Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.

Drive for Results – can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Ethics and Values – adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values

Managing Vision and Purpose – is optimistic; can inspire and motivate vision and sense of core purpose.

Operations Competencies

Coaching and Developing Others – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities

Decision Making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probably consequences.

High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and concerns.

Leadership Disposition – Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continuous learning orientation.

Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 
Essential Responsibilities
  • Master full scope of clinic treatments
  • Responsible for the clinic’s performance and goal outcomes
  • Assist in the recruitment, training, and management of staff
  • Delivers expert knowledge in safety and compliance to assist in protocol updates and new product and service launches.
  • Responsible for providing solutions to guest complaints or negative experiences.
  • Performs Skill Certifications and training to existing and new providers and provides training plans to assist in meeting their individual performance metrics
  • Provides expert knowledge in all policies and procedures of the clinic, including but not limited to the execution of accurate and timely photo and written documentation
  • Oversees clinic compliance in all HIPAA and OSHA requirements
  • Maintain affiliation with professional groups, aesthetic, and industry-related associations to represent a Chapter-branded clinic in the local community

  • Education Level: Nurse Practitioner accreditation is required
  • Possess strong ethics and a high regard for responsibility and regulation
  • Willing to objectively challenge the standard thinking with new ideas, new approaches, and new solutions
  • Possess strong, quick decision-making skills
  • Demonstrated skills in leadership, management, and collaboration
  • Self-directed and able to work independently
  • Comfortable with ambiguity and the ability to embrace an uncertain future
  • Demonstrated ability to work with and influence all levels in the clinic and across the organization
  • Proficient computer skills
  • Outstanding communication skills, both written and verbal
Thank you for completing Chapter's Career History Form. Please understand that before a final job offer you will probably be asked to arrange personal reference calls with supervisors and others you have worked with. Also, note that your application will not be submitted until you click the “Submit” button at the end of this form. We look forward to reviewing your application.

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* 1. Personal Information:

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* 2. High School Information

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* 3. College Information

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* 4. Graduate School Information

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* 5. Job History - Present/Most Recent 

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* 6. Job History - 2nd Most Recent 

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* 7. Final Questions

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* 8. Are you open or willing to relocate?

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* 9. Preferred location

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* 10. Upload your resume

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* 11. Upload your cover letter (Optional)

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* 12. Additional links (Optional)

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* 13. Anything else you would like us to know about you?