Job Description

Title: Aesthetic Education Consultant
Report to: Studio Manager
Location: Position will be located in Rochester, MN, Tonawanda, NY or DeWitt, NY

Work Environment: Chapter Medical Aesthetic Clinic is a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Position Summary: The Aesthetic Education Consultant is vital to driving sales results by promoting and selling Chapter services. We are looking for a top sales performer with a proven track record of consultative sales success. The preferred candidate is confident with a high level of integrity coupled with guest first attitude. The AEC is responsible for performing SkinScan consultations and selling service and product treatment plans. In addition to new guest sales, this role requires follow-up with previous potential guests who have not purchased services in the past, as well as cross promoting new services/products to existing guests.
Core Competencies

Building Effective Teams – Creates strong morale and spirit in his/her team; fosters open dialogue; creates a feeling of belonging in the team.

Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.

Drive for Results – can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Ethics and Values – adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values

Managing Vision and Purpose – is optimistic; can inspire and motivate vision and sense of core purpose.

Operations Competencies

Coaching and Developing Others – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities

Decision Making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probably consequences.

High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and concerns.

Leadership Disposition – Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continuous learning orientation.

Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 
Essential Responsibilities
  • Initiate sales process by delivering skin digital complexion analysis to all new guests.
  • Educates guests on customized solutions through comprehensive treatment plans including facial and body treatments and home care regimens. Closes sale by building strong rapport, removing barriers with financing options, membership advocacy, and proven results.
  • Manage the referral-based lead generation process; working with existing patients to identify potential referrals
  • Assists in scheduling appointments, checking in and out guests, and responding to new guest leads via email, text, or phone
  • Promotes services and brand through sales and marketing techniques to drive new guests including but not limited to referral program, social media, and community events
  • Manage follow up process by reaching out to potential patients who have expressed an interest in Chapter to help educate them on the process, identify where they are in their decision-making process, and/or follow up on guests who were not ready to schedule a treatment
  • Drive studio sales to achieve monthly targets based on company metrics by cross promotion of new services/treatments
  • Manage the appropriate follow up with both the in-studio clinical team and the guest to ensure a great experience leading up to and through the procedure
  • Consistently meets and/or exceeds individual key performance metrics (i.e., revenue per hour, retail, rebook, retention goals) by following established consultation and retail systems
  • Educates all non-members as to benefits of Chapter membership and consistently reinforces benefit of membership to current members
  • Represents Chapter Purpose and Values in all circumstances

  • Education Level: High school diploma or equivalent required
  • Experience Necessary: A minimum of two (2) years cosmetic, aesthetic, or premium retail sales experience with proven track record
  • Superior interpersonal and customer service skills
  • Demonstrated strong sales skills including active listening, effective presenting, and handling objections
  • Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems
Thank you for completing Chapter's Career History Form. Please understand that before a final job offer you will probably be asked to arrange personal reference calls with supervisors and others you have worked with. Also, note that your application will not be submitted until you click the "Submit" button at the end of this form. We look forward to reviewing your application. 

Question Title

* 1. Personal Information:

Question Title

* 2. High School Information

Question Title

* 3. College Information

Question Title

* 4. Graduate School Information

Question Title

* 5. Job History - Present/Most Recent 

Question Title

* 6. Job History - 2nd Most Recent 

Question Title

* 7. Final Questions

Question Title

* 8. Are you open or willing to relocate?

Question Title

* 9. Preferred location

Question Title

* 10. Upload your resume

PDF, DOC, DOCX, PNG, JPG, JPEG, GIF file types only.
Choose File

Question Title

* 11. Upload your cover letter (Optional)

DOCX, DOC, JPEG, GIF, JPG, PDF, PNG file types only.
Choose File

Question Title

* 12. Additional links (Optional)

Question Title

* 13. Anything else you would like us to know about you?