Job Description

Title: Aesthetic Care Specialist
Report to: Managing Clinical Director
Location: Position will be located in Rochester, MN, Tonawanda, NY or DeWitt, NY

Work Environment: Chapter Medical Aesthetic Clinic is a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Position Summary: The Aesthetic Care Specialist is a critical member of the Chapter team. This position is responsible for: Delivering a variety of skin treatments and services with exceptional skill and confidence, including SkinPen, DiamondGlow, chemical peels, laser hair removal, skin Chapterenation.; delighting guests with exceptional customer service; supporting and participating in sales and marketing strategies; having up-to-date knowledge about Chapter products and services; and confidently educating guests on the benefits of Chapter products and services. This position is pivotal in achieving guest's satisfaction, retention, and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter Aesthetic Studio.
Core Competencies

Building Effective Teams – Creates strong morale and spirit in his/her team; fosters open dialogue; creates a feeling of belonging in the team.

Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.

Drive for Results – can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Ethics and Values – adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values

Managing Vision and Purpose – is optimistic; can inspire and motivate vision and sense of core purpose.

Operations Competencies

Coaching and Developing Others – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities

Decision Making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probably consequences.

High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and concerns.

Leadership Disposition – Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continuous learning orientation.

Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 
Essential Responsibilities
  • Delivers on Chapter’s promise of extraordinary results, innovation, and safety by upholding all procedures and protocols and participating in advanced education specific to all regulatory agency and Chapter guidelines
  • Maintains accurate and timely written and photo documentation for each guest interaction
  • Upholds facility standards by assuring all treatment rooms, devices and supplies are organized and cleaned according to established procedures and protocols
  • Consistently meets and/or exceeds individual key performance metrics (i.e., revenue per hour, retail, rebook, retention goals) by following established consultation and retail systems
  • Educates all non-members as to benefits of Chapter membership and consistently reinforces benefit of membership to current members
  • Ensures 85% + booked clinic schedule
  • Represents Chapter Purpose and Values in all circumstances

  • Education Level: Licensed Estheticians credentials
  • Job Related/Industry Experience: Licensed to practice in state of designated clinic
  • Vision must by 20/20 or corrected to 20/20
  • Superior interpersonal and customer service skills
  • Demonstrated strong sales skills including active listening, effective presenting, and handling objections
  • Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems
Thank you for completing Chapter's Career History Form. Please understand that before a final job offer you will probably be asked to arrange personal reference calls with supervisors and others you have worked with. Also, note that your application will not be submitted until you click the “Submit” button at the end of this form. We look forward to reviewing your application.

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* 1. Personal Information:

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* 2. High School Information

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* 3. College Information

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* 4. Graduate School Information

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* 5. Job History - Present/Most Recent 

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* 6. Job History - 2nd Most Recent 

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* 7. Final Questions

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* 8. Are you open or willing to relocate?

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* 9. Preferred location

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* 10. Upload your resume

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* 11. Upload your cover letter (Optional)

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* 12. Additional links (Optional)

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* 13. Anything else you would like us to know about you?