Survey Question Title Hi!We always do our best to improve your experience with us. Recently we’ve had some big updates, such as revamping our exchange process and adding the ability to exchange crypto at fixed rates, and we want to hear your opinion!Please answer a few questions about your general crypto experience and your experience with Changelly in particular. OK Question Title * 1. Your age Under 18 18-24 25-34 35-44 45-54 55+ OK Question Title * 2. What country do you live in? Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia (Plurinational State of) Bosnia and Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte D'Ivoire Croatia Cuba Cyprus Czech Republic Democratic People's Republic of Korea Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Holy See Honduras Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People’s Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia (Federated States of) Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Republic of Korea Republic of Moldova Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Tajikistan Thailand The former Yugoslav Republic of Macedonia Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom of Great Britain and Northern Ireland United Republic of Tanzania United States of America Uruguay Uzbekistan Vanuatu Venezuela (Bolivarian Republic of) Vietnam Yemen Zambia Zimbabwe OK Question Title * 3. Why are you in the crypto industry? Please rate the following statements on a scale of 1 (not important to you) to 4 (very important) 1 2 3 4 I believe in blockchain technology as the main tool to reshape our society through decentralization I believe in blockchain technology as the main tool to reshape our society through decentralization 1 I believe in blockchain technology as the main tool to reshape our society through decentralization 2 I believe in blockchain technology as the main tool to reshape our society through decentralization 3 I believe in blockchain technology as the main tool to reshape our society through decentralization 4 I’m here to trade on the volatility of crypto assets I’m here to trade on the volatility of crypto assets 1 I’m here to trade on the volatility of crypto assets 2 I’m here to trade on the volatility of crypto assets 3 I’m here to trade on the volatility of crypto assets 4 I’m here to invest in promising blockchain startups as I believe some of them might become the next Amazon I’m here to invest in promising blockchain startups as I believe some of them might become the next Amazon 1 I’m here to invest in promising blockchain startups as I believe some of them might become the next Amazon 2 I’m here to invest in promising blockchain startups as I believe some of them might become the next Amazon 3 I’m here to invest in promising blockchain startups as I believe some of them might become the next Amazon 4 I like to pay with crypto and appreciate it for its utility I like to pay with crypto and appreciate it for its utility 1 I like to pay with crypto and appreciate it for its utility 2 I like to pay with crypto and appreciate it for its utility 3 I like to pay with crypto and appreciate it for its utility 4 Other (please specify) OK Question Title * 4. How long has it been since your first crypto transaction? Less than 1 year 1-3 years 3-5 years More than 5 years I have never made a transaction OK Question Title * 5. What crypto services do you usually use?Please rate them on a scale of 1 (never used it) to 5 (use it all the time). 1 2 3 4 5 Exchange platforms (Binance, Coinbase) Exchange platforms (Binance, Coinbase) 1 Exchange platforms (Binance, Coinbase) 2 Exchange platforms (Binance, Coinbase) 3 Exchange platforms (Binance, Coinbase) 4 Exchange platforms (Binance, Coinbase) 5 Non-custodial exchanges (Changelly, ShapeShift) Non-custodial exchanges (Changelly, ShapeShift) 1 Non-custodial exchanges (Changelly, ShapeShift) 2 Non-custodial exchanges (Changelly, ShapeShift) 3 Non-custodial exchanges (Changelly, ShapeShift) 4 Non-custodial exchanges (Changelly, ShapeShift) 5 Faucets Faucets 1 Faucets 2 Faucets 3 Faucets 4 Faucets 5 Mining pools Mining pools 1 Mining pools 2 Mining pools 3 Mining pools 4 Mining pools 5 Crypto games/ Casino Crypto games/ Casino 1 Crypto games/ Casino 2 Crypto games/ Casino 3 Crypto games/ Casino 4 Crypto games/ Casino 5 Retail Retail 1 Retail 2 Retail 3 Retail 4 Retail 5 Please state any other services in case something else comes to your mind. OK Question Title * 6. How often do you use Changelly? Never - 0 all-time transactions Rarely - 1 transaction per 3 months Sometimes - 1-3 transactions per month Frequently - 4-10 transactions per month Regularly - More than 10 transactions per month OK Question Title * 7. What do you like the most and the least about our service? Please rate the following on a scale of 1 (don’t like at all) to 5 (love it)? 1 2 3 4 5 Competitive rates Competitive rates 1 Competitive rates 2 Competitive rates 3 Competitive rates 4 Competitive rates 5 Speed of transaction Speed of transaction 1 Speed of transaction 2 Speed of transaction 3 Speed of transaction 4 Speed of transaction 5 Support Support 1 Support 2 Support 3 Support 4 Support 5 Intuitive web interface Intuitive web interface 1 Intuitive web interface 2 Intuitive web interface 3 Intuitive web interface 4 Intuitive web interface 5 An ability to buy crypto with fiat An ability to buy crypto with fiat 1 An ability to buy crypto with fiat 2 An ability to buy crypto with fiat 3 An ability to buy crypto with fiat 4 An ability to buy crypto with fiat 5 Diversity of assets Diversity of assets 1 Diversity of assets 2 Diversity of assets 3 Diversity of assets 4 Diversity of assets 5 Fees transparency Fees transparency 1 Fees transparency 2 Fees transparency 3 Fees transparency 4 Fees transparency 5 Mobile app Mobile app 1 Mobile app 2 Mobile app 3 Mobile app 4 Mobile app 5 Other (please specify) OK Question Title * 8. Please compare the exchange process before and after the update. The exchange process has become faster and more convenient The exchange process has become slower and less convenient I don't care I haven’t used your service before the update OK Question Title * 9. Have you tried fixed rates on Changelly? Yes, I liked how it works! Yes, but I didn't like the rate! Not yet No, as I don’t understand the difference between fixed and floating rate No, I prefer floating rates OK Question Title * 10. How likely is it that you would recommend Changelly to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 11. What crypto services do you use to exchange crypto? Binance Kraken Coinbase Coinmama Bitpanda LocalBitcoins Changelly Coinswitch ShapeShift Please state any other services in case something else comes to your mind. OK Question Title * 12. How often do you make crypto transactions? Almost Never - 1-2 all-time transactions Rarely - 1 transaction per 3 months Sometimes - 1-3 transactions per month Frequently - 4-10 transactions per month Regularly - More than 10 transactions per month OK Question Title * 13. What is your typical transaction volume? Less than $50 $51-$150 $151-$450 More than $450 Always different OK Question Title * 14. What do you value the most and the least in crypto exchange services?Please rate the following statements from 1 to 3, where 1 is the least important, and 3 is the most important. 1 2 3 Reputation Reputation 1 Reputation 2 Reputation 3 Competitive rates Competitive rates 1 Competitive rates 2 Competitive rates 3 Speed of transactions Speed of transactions 1 Speed of transactions 2 Speed of transactions 3 Absence of KYC Absence of KYC 1 Absence of KYC 2 Absence of KYC 3 Loyalty programs Loyalty programs 1 Loyalty programs 2 Loyalty programs 3 Holding of coins on my behalf Holding of coins on my behalf 1 Holding of coins on my behalf 2 Holding of coins on my behalf 3 Analytics tools Analytics tools 1 Analytics tools 2 Analytics tools 3 Support Support 1 Support 2 Support 3 Intuitive web interface Intuitive web interface 1 Intuitive web interface 2 Intuitive web interface 3 Mobile app Mobile app 1 Mobile app 2 Mobile app 3 Fees transparency Fees transparency 1 Fees transparency 2 Fees transparency 3 Diversity of assets Diversity of assets 1 Diversity of assets 2 Diversity of assets 3 Other (please specify) OK Question Title * 15. Do you buy crypto with fiat? I don’t buy Yes, I buy crypto with fiat on Changelly Yes, I buy crypto with fiat and I recommend the following service: OK Question Title * 16. Where do you search for information about the market? Crypto media (Cointelegraph, Coindesk, Bitcoin Magazine, The Block) Crypto Twitter Reddit, Bitcointalk and other social media Price trackers Please state any other resources in case something else comes to your mind. OK Question Title * 17. How would you feel if you could no longer use Changelly? Very disappointed Somewhat disappointed Not disappointed Why? OK Question Title * 18. Please enter your email if you want to receive feedback. OK DONE
