Please complete the below form to submit your complaint.
If you have questions about the complaint process or submitting this form, you may contact: Cherie Jolley, Director, Institutional Compliance, cherie.jolley@council.org, 770.396.3898 ext. 201.
Should your complaint involve concerns about financial aid, please reach out to the Federal Student Aid Office at 1.800.433.3243.

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* 1. Please complete contact information for person filing the complaint.

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* 2. Name of the School/Institution named in the complaint. (please include city and state)

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* 3. What is your relationship to the school?

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* 4. What is your status?

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* 5. Please state the general nature of your complaint as clearly and concisely as possible to include when it took place. This statement helps the Commission to determine if the complaint falls within the scope and authority of the Commission.

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* 6. Which of the COE's Standards of Accreditation does your complaint refer to? Choose the specific standard or standards (select all that apply).
Note: our Handbook of Accreditation is listed here: www.council.org/handbooks

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* 7. In what ways are the events that you described above an institutional condition (not an individual grievance) that may suggest a violation of the Accreditation Standards, Objectives, and Criteria?

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* 8. Every institution has a Formal Process for reviewing grievances and can often be found in the student handbook or school catalog. It is expected that this process has been followed BEFORE filing your complaint with COE.
Have you READ and FOLLOWED the school's published policy on grievances in order to resolve this issue?

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* 9. If yes, share the date you submitted your formal complaint to the school and what the current status is. Please list any other steps you took to resolve the complaint that demonstrates your serious effort to resolve this with the school first.

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* 10. Describe the action(s) that the school/institution has taken to date.

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* 11. Please upload any documents pertinent to the complaint being filed. If more than one page, please combine into one PDF.

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* 12. You may submit this complaint anonymously, however please note that no further correspondence or communication will be sent from COE. I wish to remain anonymous:

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* 13. Clearly state the resolution that you are seeking from the institution.

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* 14. BY SUBMITTING THIS FORM, I CERTIFY THAT:
All of the information given above is true and complete to the best of my knowledge.
I have read the COE’s Complaint Procedures and understand the Commission's timeline for the review of complaints and agree that submission of this form constitutes my formal complaint.
I understand that the Commission does not: intervene in the internal procedures of institutions or act as a regulatory body; Is not an adjudicatory or grievance-resolving body; and will not serve as a grievance panel when the outcome of a grievance is unsatisfactory to the complainant.
I authorize COE to provide my complaint and supporting documents to the institution involved.
I attest that the matter is not in litigation and does not involve criminal conduct.
I agree to release any personally identifiable information to the Commission for review unless I choose to file this complaint anonymously.
I understand that clicking the Submit button serves as the electronic signature for the submission of the complaint.

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