Central Permitting Customer Survey WE VALUE YOUR OPINION. Please give us your feedback so we can continue to improve our customer service. This survey has 11 questions and should only take a few minutes; none of the individual answers are required to successfully submit this survey. THANK YOU! Question Title * 1. Did you find the Central Permitting office adequately identified? Yes No Question Title * 2. Please indicate the purpose of your visit to the Central Permitting Office (Please check all that apply) Zoning Permit Building Permit Trade Permit (Plumbing, Mechanical or Electrical) Storm Water Permit General Information Question Title * 3. Please check the following words which best define your experience with the Permit Technicians (check all that apply): Knowledgeable Friendly Helpful Courteous Acknowledged me immediately Ignored me Patient Question Title * 4. If applicable, were you made aware of documents or approvals you had to provide from other agencies? Yes No Question Title * 5. If you answered "Yes" to question 4...from what agency? Health Department Town of Windsor Town of Smithfield Other (please specify) Question Title * 6. If you have experience obtaining permits in other localities, how would you rate the Isle of Wight Central Permitting Office to other localities? Please rate on a scale of 1 to 5, with 1 being worst and 5 being best. 1 (worst) 2 3 4 5 (best) 1 (worst) 2 3 4 5 (best) If less than "3", please explain Question Title * 7. If you had to obtain a permit prior to October 1, 2014 how would you rate the new central permitting process to the old process? Better Worse Please explain Question Title * 8. Isle of Wight County is committed to a 10-day review time for zoning, stormwater, and building permits. Did you receive project approval or review comments within this time frame? Yes No If "No", how long did the review process take and what was the reason for the delay? Question Title * 9. Did the permit technician provide information specifying the required inspections? Yes No Question Title * 10. Upon leaving the office with your permit, did you have a clear understanding of the process for requesting inspections? Yes No Question Title * 11. If you had any questions during the permitting process were they adequately addressed? Yes No Question Title * 12. Please utilize the space below to express your thoughts concerning the Isle of Wight County Central Permitting process. Done
