* 1. In the past 12 months, how many times have you visited Cascio Interstate Music Superstore?

* 2. How convenient is our location for you?

* 3. Compared to similar stores, how convenient are our store hours?

Mon-Thurs: 10am - 8pm
Fri: 10am - 6pm
Sat: 10am - 5pm
Sun: 12pm - 4pm

* 4. What changes in business hours would help make our store more convenient for you?

* 5. How would you rate the overall cleanliness and organization of our retail store?

* 6. What categories of products have you purchased or interested in purchasing at Cascio?

* 7. Have you come to Cascio for any other retail services or events?

* 8. If you have used any of our repair services in the past several years, how would you rank your level of satisfaction?

  Very unsatisfactory - 1 2 3 4 5 6 7 8 9 Amazing experience - 10
Brass Shop
Woodwind Shop
Electronics Shop
Guitar Shop
Violin Shop

* 9. Is it easy to find the products that you are looking for?

* 10. How helpful are the employees at this store?

* 11. How friendly are the employees at this store?

* 12. How knowledgeable is the retail staff about our products and services?

* 13. Overall, are you satisfied with the retail staff at customer service, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 14. During the checkout process, were you asked for your email address so you could be notified of current promotions or events?

* 15. Having visited our retail store, do you think our prices are too high, too low, or about right?

* 16. How often do you use coupons/promo codes that are sent via the web (emails, social media, etc.)?

* 17. Have you ever made a purchase on www.interstatemusic.com?

* 18. Before you make a purchase on www.interstatemusic.com, what other sites do you use to compare things like prices, information or variety of stock?

* 19. How would you rate your overall experience with www.interstatemusic.com?

* 20. How often do you frequent the following retail stores? Please rank 1-10, with 1 representing the store that you frequent the least.

  Least Frequent - 1 2 3 4 5 6 7 8 9 Most Frequent - 10
Cascio Interstate Music
Guitar Center
White House of Music
Cream City Music
Family Music Center
Brass Bell
Uncle Bob's Music Center
Music Go Round
Top Shelf Guitar Shop

* 21. When looking for musical instruments/consumer electronics, how likely are you to consider Cascio Interstate Music first?

* 22. With 10 being the highest score, how would you rate your overall experience at Cascio Interstate Music SuperStore?

* 23. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 24. What do you like most about customer service?

* 25. How can we improve customer service?

* 26. Are there any products that you would like us to carry in our retail store?

* 27. Do you have any other comments, questions, or concerns?

* 28. In the past year, have you attended a live concert in the Milwaukee area? If yes, who was the artist? (list multiple, if you would like)

* 29. If you answered yes to Question 28, please list where the concert/shows were held. (i.e. Pabst, Wilson Center, The Rave, etc.)

* 30. Where is your favorite place to see a concert or show in the Milwaukee area?