This survey is designed to help us better understand how providers contracted with CareOregon prefer to receive important information, updates, and other communications relevant to their practice and partnership with our organization. Your feedback will help inform and improve our provider communication efforts.

This survey should take around 10 minutes to complete.

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1. What region do you provide services to? Select all that apply.

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2. What is your role in your organization?

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3. Provider name, if you want to share.

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4. Which topics are most important for you to receive communications from CareOregon about? Rank in order of most important to least important.

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5. Which communication channels do you currently use to receive information from CareOregon? Select all that apply.

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6. Please rank our communications channels from most to least helpful.

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7. How often would you like to hear from us for general updates on things like billing and claims process changes or upcoming training opportunities?

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8. Currently, how often do you check for new CareOregon updates on our Connect Portal?

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9. Currently, how often do you check for new CareOregon updates on our website(s)?

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10. When you receive a communication from us in any form, what typically happens to the information?

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11. When receiving information from CareOregon, how do you prefer to receive it: digitally (email, website, provider portal or text message) or by mail?

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12. On a scale from 1 to 5 where 1 is not easy at all and 5 is extremely easy, how easy is it for you to find the information you’re looking for in the Connect Portal?

0 5
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i We adjusted the number you entered based on the slider’s scale.

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13. What are the biggest barriers to finding information in the Connect Provider Portal?

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14. On a scale from 1 to 5 where 1 is not easy at all and 5 is very easy, how easy is it for you to find the information you’re looking for on our website?

0 5
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i We adjusted the number you entered based on the slider’s scale.

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15. What are the biggest barriers to finding information on our website?

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16. How satisfied are you with CareOregon’s current communications?

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17. Is there anything else about how we communicate with you that you’d like us to know?

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18. Who is the best person to receive communications regarding regulatory training opportunities and reminders (ex: fraud waste and abuse and HIPAA)?

Thank you for your time!
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