Capon Springs & Farms 2018 General Survey

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* 1. Which month(s) of the year do you typically come. Check all that apply.

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* 2. How many years have you been coming to Capon?

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* 3. How old were you when you started coming to Capon?

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* 4. If your family comes to Capon with you, are you the decision maker about the trip?

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* 5. Many guests have told us their Capon story over the years. How they started coming, what their experience has been, what keeps them coming back. For those that prefer telling a story to checking boxes, will you tell us your Capon story?

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* 6. People find Capon meaningful for many reasons. Rank these common reasons (1 as most important, 10 as least)

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* 7. Did you visit Capon in the last two years?

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* 8. Please rate the following aspects of your most recent Capon Springs experiences.

  Needs major improvement Not quite up to par Meets expectations Exceeds expectations You've knocked this one out of the park! N/A
Welcoming and customer service
Room
Food
On-your-own fun (hiking, golf, fishing, games/puzzles)
Organized communal activities (evening entertainment, workshops, tourneys)
Grounds/facilities
Safety
Meeting facilities
Internet access
Value (what you get for what you pay)
Overall experience

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* 9. If Capon could improve three things, what would you suggest they be?

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* 10. Any other comments about your most recent experiences?

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* 11. The most careful decisions we ever make about Capon are around change.  We believe, and have often been told, that part of the specialness of Capon is that it feels timeless, year after year.  Still, the world has changed dramatically around us over the years, and we have done our best to bring the "right" changes to Capon, without changing its overall spirit.  These questions are to help us understand where you stand on changes at Capon.  

As you think about your Capon experience, what would you never want to change?

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* 12. As you think about enhancing the Capon experience, what would like to see added?

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* 13. As you think about your Capon experience, is there anything from the past that you would like to see us bring back? 

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* 14. Anything else we should know about your thoughts around change at Capon Springs?

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* 15. Would you recommend Capon to others? Reasons why or why not?

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* 16. What challenges do you see in recommending Capon to others?

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* 17. The Capon Springs family is making a very renewed effort to learn more about the needs and wants of our guests. Please let us know your interest in participating further with this endeavor.

Would you consider providing additional feedback in the following ways?
(Check all that apply)

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* 18. If you are interested in us contacting you for further feedback, please provide your contact information.  

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* 19. Anything else you would like to share?

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