Library Service Survey We are currently conducting research to help us develop a new strategic plan to guide the future of our library services.This survey is aimed at gathering information on how our community feel about Camden’s libraries. We would appreciate you taking some time to fill out this survey.Complete this survey for a chance to win a $100 gift voucher. Survey closes Friday 14 February and winners will be notified by Friday 21 February. OK Question Title * 1. I currently use: (tick all that apply) Camden Narellan Oran Park Online services Home Library Service I do not currently use a service If not, why? OK Question Title * 2. How often do you use the library? (tick all that apply) Every day A few times a week About once a week A few times a month Once a month Less than once a month Once every three months Once every six months Less than once a year Do not currently use a service OK Question Title * 3. What do you use the library for? (tick all that apply) Borrow books, DVDs, CDs, audiobooks, magazines Borrow eBooks, eAudio, eMagazines Read books, newspapers, magazines Study or research Use the computers Use Online Databases Use the internet WI-FI Photocopy, print or scan Use as a quiet place to read Attend programs and events Meet with friends Other (please specify) OK Question Title * 4. What library event or programs do you or your family attend? (tick all that apply) Babies into Books (BIBs) Preschool Storytime School Holiday Activities Summer Reading Club HSC Programs Code Club Dungeons and Dragons Club Knitters/Patchwork/Sewing Group Chess Club Legal Talks IT Tech Help Tech Savvy Seniors I don't attend any programs or events Other (please specify) OK Question Title * 5. Thinking about how you use the library now, what else would you like the library to offer? OK Question Title * 6. Do you use a library computer? Yes No OK Question Title * 7. If yes, what are your main reasons for using a library computer (tick all that apply) Internet Email Resume writing Job applications Online library catalogue Online research Recreation Stay in touch with family/friends Access Government services. For example, Centrelink Speed of internet I don’t have a computer at home I don’t have internet access at home Other (please specify) OK Question Title * 8. In a few words, tell us what the library means to you? OK Question Title * 9. What are your preferred methods of finding out information relating to services, programs and events at Camden Libraries? (tick all that apply) Council website Library website Council Facebook Library Facebook Twitter Instagram Newspaper Email (newsletter and flyers) Word of mouth (family/friends) Flyers/posters Library staff Other (please specify) OK Question Title * 10. Which of the following types of content would you like to see on Camden Libraries’ social media platforms? (tick all that apply) Service updates New books/resources Reviews Events/programs Community news Pictures Video Links to related pages Other (please specify) OK Question Title * 11. How satisfied are you with the following services provided by Camden Libraries? Very satisfied Satisfied Average Disassatisfied Very Disassatisfied Collections (books, DVDs, CDs, resources) Collections (books, DVDs, CDs, resources) Very satisfied Collections (books, DVDs, CDs, resources) Satisfied Collections (books, DVDs, CDs, resources) Average Collections (books, DVDs, CDs, resources) Disassatisfied Collections (books, DVDs, CDs, resources) Very Disassatisfied Access to technology Access to technology Very satisfied Access to technology Satisfied Access to technology Average Access to technology Disassatisfied Access to technology Very Disassatisfied Online access to library services from home Online access to library services from home Very satisfied Online access to library services from home Satisfied Online access to library services from home Average Online access to library services from home Disassatisfied Online access to library services from home Very Disassatisfied Library website Library website Very satisfied Library website Satisfied Library website Average Library website Disassatisfied Library website Very Disassatisfied Programs and events Programs and events Very satisfied Programs and events Satisfied Programs and events Average Programs and events Disassatisfied Programs and events Very Disassatisfied Helpfulness of staff Helpfulness of staff Very satisfied Helpfulness of staff Satisfied Helpfulness of staff Average Helpfulness of staff Disassatisfied Helpfulness of staff Very Disassatisfied Opening hours Opening hours Very satisfied Opening hours Satisfied Opening hours Average Opening hours Disassatisfied Opening hours Very Disassatisfied Signage Signage Very satisfied Signage Satisfied Signage Average Signage Disassatisfied Signage Very Disassatisfied Library buildings Library buildings Very satisfied Library buildings Satisfied Library buildings Average Library buildings Disassatisfied Library buildings Very Disassatisfied Overall Overall Very satisfied Overall Satisfied Overall Average Overall Disassatisfied Overall Very Disassatisfied If you were ‘dissatisfied’ or ‘very dissatisfied’ with any of these services, please specify the reason for the rating and, if possible, which library you were visiting. 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