We are committed to the quality of the customer and analytical services you received from Caltest. As part of an ongoing improvement process, we would greatly appreciate your feedback on our performance.

* Name of primary contact (Project Manager) at Caltest?

* Please rate your Project Manager as it pertains to these issues

  Excellent Good Adequate Poor Unacceptable Not Sure
Responding to your calls or emails in a timely manner
Availability when you call the laboratory
Responding promptly to corrections or problems
Understanding your analytical requests
Communicating clearly and effectively
Keeping you informed on issues that arise or late reports
Meeting overall objectives

* What level of confidence do you have in us to deliver the data that you require?

* How would you rate the data quality produced by the laboratory?

* Related to laboratory data quality, would you say it is...

* How would you rate the laboratory Turn Around Time?

* Related to laboratory Turn Around Time, would you say it is... 

* How would you rate the laboratory field/courier services?

* How would you rate the laboratory website?

* Overall, is our performance is... 

* Based on our performance, how likely is it that you will continue to use us in the future?

* What analyses or services would you suggest adding or improving?

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