SurveyMonkey Powered Online Survey

We are committed to the quality of the customer and analytical services you received from Caltest. As part of an ongoing improvement process, we would greatly appreciate your feedback on our performance.

Question Title

* Name of Representative or Project Manager at Caltest?

Question Title

* Please rate your Representative/Project Manager as it pertains to these issues

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Responding to your needs in a timely manner	Responding to your needs in a timely manner Excellent	Responding to your needs in a timely manner Good	Responding to your needs in a timely manner Adequate	Responding to your needs in a timely manner Poor	Responding to your needs in a timely manner Unacceptable	Responding to your needs in a timely manner N/A
Availability when you need them	Availability when you need them Excellent	Availability when you need them Good	Availability when you need them Adequate	Availability when you need them Poor	Availability when you need them Unacceptable	Availability when you need them N/A
Responding promptly to corrections or problems	Responding promptly to corrections or problems Excellent	Responding promptly to corrections or problems Good	Responding promptly to corrections or problems Adequate	Responding promptly to corrections or problems Poor	Responding promptly to corrections or problems Unacceptable	Responding promptly to corrections or problems N/A
Understanding your analytical requests	Understanding your analytical requests Excellent	Understanding your analytical requests Good	Understanding your analytical requests Adequate	Understanding your analytical requests Poor	Understanding your analytical requests Unacceptable	Understanding your analytical requests N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed on issues that arise or late reports	Keeping you informed on issues that arise or late reports Excellent	Keeping you informed on issues that arise or late reports Good	Keeping you informed on issues that arise or late reports Adequate	Keeping you informed on issues that arise or late reports Poor	Keeping you informed on issues that arise or late reports Unacceptable	Keeping you informed on issues that arise or late reports N/A
Meeting overall objectives	Meeting overall objectives Excellent	Meeting overall objectives Good	Meeting overall objectives Adequate	Meeting overall objectives Poor	Meeting overall objectives Unacceptable	Meeting overall objectives N/A

Question Title

* What level of confidence do you have in us to deliver the data that you require?

Complete

A lot

Some

Little

None

Question Title

* How would you rate the data quality produced by the laboratory?

Excellent

Good

Adequate

Poor

Unacceptable

Question Title

* Related to laboratory data quality, would you say it is...

As good as it has been

Improved

Same as it has been

Worse than it has been

Question Title

* How would you rate the laboratory Turn Around Time?

Excellent

Good

Adequate

Poor

Unacceptable

Question Title

* Related to laboratory Turn Around Time, would you say it is...

As good as it has been

Improved

Same as it has been

Worse than it has been

Question Title

* How would you rate the laboratory field/courier services?

Excellent

Good

Acceptable

Poor

Haven't used Caltests field/courier services

Question Title

* How would you rate the laboratory website, or website request forms?

Excellent -everything I need is avail.

Good

Acceptable

Poor - needs improvement

Haven't visited website

Question Title

* How would you rate the Caltest LabOnline system for 24/7 client access.

It's great

Meets my needs

Needs improvement

Haven't used

Question Title

* Overall, our performance is...

Good

Improving

Staying at about the same level?

Getting worse

Getting much worse

Unacceptable

Question Title

* Based on our performance, how likely is it that you will continue to use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Question Title

* Name of Representative or Project Manager at Caltest?

Question Title

* Please rate your Representative/Project Manager as it pertains to these issues

Question Title

* What level of confidence do you have in us to deliver the data that you require?

Question Title

* How would you rate the data quality produced by the laboratory?

Question Title

* Related to laboratory data quality, would you say it is...

Question Title

* How would you rate the laboratory Turn Around Time?

Question Title

* Related to laboratory Turn Around Time, would you say it is...

Question Title

* How would you rate the laboratory field/courier services?

Question Title

* How would you rate the laboratory website, or website request forms?

Question Title

* How would you rate the Caltest LabOnline system for 24/7 client access.

Question Title

* Overall, our performance is...

Question Title

* Based on our performance, how likely is it that you will continue to use us in the future?

Question Title

* What analyses or services would you suggest adding or improving?