CSEA Call Center/Live Chat Customer Service Survey

We would like your feedback about the services provided by the CSEA Call Center and Live Chat. Please complete the survey and submit it. Your response is very important to us. We will not be asking you to identify yourself on the Survey, but you may do so if you desire a response from a representative. Thank you.

Question Title

* 1. Today's date:

Month, Day, Year

Question Title

* 2. Your age group:

Question Title

* 3. Race/Ethnicity:

Question Title

* 4. Gender:

Question Title

* 5. How did you contact us today?

Question Title

* 6. Which service areas did you discuss today?

Question Title

* 7. Which CSEA representative(s) assisted you today? (optional)

Question Title

* 8. How long did you wait to speak with a representative today?

Question Title

* 9. How satisfied were you with your call/chat experience?

Question Title

* 10. How satisfied were you with your customer service representative?

Question Title

* 11. Do you feel your questions were adequately addressed and answered?

Question Title

* 12. How often do you call the CSEA?

Question Title

* 13. How often do you chat with a CSEA specialist on-line at www.mcsea.org?

Question Title

* 14. For what other purposes have you used the www.mcsea.org website? (check all that apply).

Question Title

* 15. Have you registered for the Customer Service Portal to access payment and account information?

Question Title

* 16. Please provide additional comments, suggestions, or positive experiences:

Question Title

* 17. Optional: Please provide your name and phone number ONLY if you would like for a CSEA representative to contact you.

T