CSEA Call Center/Live Chat Customer Service Survey

We would like your feedback about the services provided by the CSEA Call Center and Live Chat. Please complete the survey and submit it. Your response is very important to us. We will not be asking you to identify yourself on the Survey, but you may do so if you desire a response from a representative. Thank you.

* 1. Today's date:

Month, Day, Year

* 2. Your age group:

* 3. Race/Ethnicity:

* 4. Gender:

* 5. How did you contact us today?

* 6. Which service areas did you discuss today?

* 7. Which CSEA representative(s) assisted you today? (optional)

* 8. How long did you wait to speak with a representative today?

* 9. How satisfied were you with your call/chat experience?

* 10. How satisfied were you with your customer service representative?

* 11. Do you feel your questions were adequately addressed and answered?

* 12. How often do you call the CSEA?

* 13. How often do you chat with a CSEA specialist on-line at www.mcsea.org?

* 14. For what other purposes have you used the www.mcsea.org website? (check all that apply).

* 15. Have you registered for the Customer Service Portal to access payment and account information?

* 16. Please provide additional comments, suggestions, or positive experiences:

* 17. Optional: Please provide your name and phone number ONLY if you would like for a CSEA representative to contact you.