WEB Customer Satisfaction Survey We've limited the entire survey to one page, in order to make it quick for you. Of course, you can always add comments at the end, or reach out to us to let us know how we're doing. Thank you! Question Title * 1. Contact Info Company Name Title Question Title * 2. Please rate our performance Unsatisfactory(Failed to meet expectations) Poor(Fell short of expectations) Average(Met all expectations) Excellent(Exceeded some expectations) Outstanding(Exceeded all expectations) N/A Quote Responsiveness Quote Responsiveness Unsatisfactory(Failed to meet expectations) Quote Responsiveness Poor(Fell short of expectations) Quote Responsiveness Average(Met all expectations) Quote Responsiveness Excellent(Exceeded some expectations) Quote Responsiveness Outstanding(Exceeded all expectations) Quote Responsiveness N/A Communication Effectiveness Communication Effectiveness Unsatisfactory(Failed to meet expectations) Communication Effectiveness Poor(Fell short of expectations) Communication Effectiveness Average(Met all expectations) Communication Effectiveness Excellent(Exceeded some expectations) Communication Effectiveness Outstanding(Exceeded all expectations) Communication Effectiveness N/A General Attitude and Commitment General Attitude and Commitment Unsatisfactory(Failed to meet expectations) General Attitude and Commitment Poor(Fell short of expectations) General Attitude and Commitment Average(Met all expectations) General Attitude and Commitment Excellent(Exceeded some expectations) General Attitude and Commitment Outstanding(Exceeded all expectations) General Attitude and Commitment N/A Adherence to Shipping Instructions Adherence to Shipping Instructions Unsatisfactory(Failed to meet expectations) Adherence to Shipping Instructions Poor(Fell short of expectations) Adherence to Shipping Instructions Average(Met all expectations) Adherence to Shipping Instructions Excellent(Exceeded some expectations) Adherence to Shipping Instructions Outstanding(Exceeded all expectations) Adherence to Shipping Instructions N/A On-time Delivery On-time Delivery Unsatisfactory(Failed to meet expectations) On-time Delivery Poor(Fell short of expectations) On-time Delivery Average(Met all expectations) On-time Delivery Excellent(Exceeded some expectations) On-time Delivery Outstanding(Exceeded all expectations) On-time Delivery N/A Pre-Alert of Late Delivery Pre-Alert of Late Delivery Unsatisfactory(Failed to meet expectations) Pre-Alert of Late Delivery Poor(Fell short of expectations) Pre-Alert of Late Delivery Average(Met all expectations) Pre-Alert of Late Delivery Excellent(Exceeded some expectations) Pre-Alert of Late Delivery Outstanding(Exceeded all expectations) Pre-Alert of Late Delivery N/A Order Accuracy Order Accuracy Unsatisfactory(Failed to meet expectations) Order Accuracy Poor(Fell short of expectations) Order Accuracy Average(Met all expectations) Order Accuracy Excellent(Exceeded some expectations) Order Accuracy Outstanding(Exceeded all expectations) Order Accuracy N/A Product Quality Product Quality Unsatisfactory(Failed to meet expectations) Product Quality Poor(Fell short of expectations) Product Quality Average(Met all expectations) Product Quality Excellent(Exceeded some expectations) Product Quality Outstanding(Exceeded all expectations) Product Quality N/A Standard of Packing Standard of Packing Unsatisfactory(Failed to meet expectations) Standard of Packing Poor(Fell short of expectations) Standard of Packing Average(Met all expectations) Standard of Packing Excellent(Exceeded some expectations) Standard of Packing Outstanding(Exceeded all expectations) Standard of Packing N/A Overall Impressions of Edge's Service Overall Impressions of Edge's Service Unsatisfactory(Failed to meet expectations) Overall Impressions of Edge's Service Poor(Fell short of expectations) Overall Impressions of Edge's Service Average(Met all expectations) Overall Impressions of Edge's Service Excellent(Exceeded some expectations) Overall Impressions of Edge's Service Outstanding(Exceeded all expectations) Overall Impressions of Edge's Service N/A Question Title * 3. Do you have any additional comments?(Please help us understand any rating of 3 or below on the above question so that we can serve you better.) Thanks for taking our survey and helping us improve our service! www.EdgeElectronics.com | (800) 647.3343 Done
