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WEB Customer Satisfaction Survey
We've limited the entire survey to one page, in order to make it quick for you. Of course, you can always add comments at the end, or reach out to us to let us know how we're doing. Thank you!
*
1.
Contact Info
(Required.)
Company
Name
Title
*
2.
Please rate our performance
(Required.)
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Quote Responsiveness
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Communication Effectiveness
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
General Attitude and Commitment
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Adherence to Shipping Instructions
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
On-time Delivery
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Pre-Alert of Late Delivery
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Order Accuracy
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Product Quality
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Standard of Packing
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
Overall Impressions of Edge's Service
Unsatisfactory
(Failed to meet expectations)
Poor
(Fell short of expectations)
Average
(Met all expectations)
Excellent
(Exceeded some expectations)
Outstanding
(Exceeded all expectations)
N/A
3.
Do you have any additional comments?
(Please help us understand any rating of 3 or below on the above question so that we can serve you better.)
Thanks for taking our survey and helping us improve our service!
www.EdgeElectronics.com
| (800) 647.3343
