Complete this survey by March 9

Deadline is March 9

Thank you for taking the time to complete our 2021 Shopper Survey. Your answers will help us in our effort to create the best shopping experience possible. Leave your contact info at the end of this survey for the chance to win one of five $50 Co-op gift cards.

Question Title

* 1. What is your relationship to Hunger Mountain Co-op? Please check all that apply.

Member-owner

Non-member shopper

Staff

Vendor

Question Title

* 2. Throughout the pandemic, how well have we been meeting your safety needs with respect to the following:

	5 Very Well	4	3	2	1 Poorly	No Opinion
Curbside Pick-Up program	Curbside Pick-Up program 5 Very Well	Curbside Pick-Up program 4	Curbside Pick-Up program 3	Curbside Pick-Up program 2	Curbside Pick-Up program 1 Poorly	Curbside Pick-Up program No Opinion
Communications and store signage	Communications and store signage 5 Very Well	Communications and store signage 4	Communications and store signage 3	Communications and store signage 2	Communications and store signage 1 Poorly	Communications and store signage No Opinion
Shopper Code of Conduct	Shopper Code of Conduct 5 Very Well	Shopper Code of Conduct 4	Shopper Code of Conduct 3	Shopper Code of Conduct 2	Shopper Code of Conduct 1 Poorly	Shopper Code of Conduct No Opinion
Gatekeeping/metering of customers entering the store	Gatekeeping/metering of customers entering the store 5 Very Well	Gatekeeping/metering of customers entering the store 4	Gatekeeping/metering of customers entering the store 3	Gatekeeping/metering of customers entering the store 2	Gatekeeping/metering of customers entering the store 1 Poorly	Gatekeeping/metering of customers entering the store No Opinion
Senior and high-risk shopping hour	Senior and high-risk shopping hour 5 Very Well	Senior and high-risk shopping hour 4	Senior and high-risk shopping hour 3	Senior and high-risk shopping hour 2	Senior and high-risk shopping hour 1 Poorly	Senior and high-risk shopping hour No Opinion
Cleaning and sanitation efforts	Cleaning and sanitation efforts 5 Very Well	Cleaning and sanitation efforts 4	Cleaning and sanitation efforts 3	Cleaning and sanitation efforts 2	Cleaning and sanitation efforts 1 Poorly	Cleaning and sanitation efforts No Opinion
Availability of supplies (masks/sanitizer)	Availability of supplies (masks/sanitizer) 5 Very Well	Availability of supplies (masks/sanitizer) 4	Availability of supplies (masks/sanitizer) 3	Availability of supplies (masks/sanitizer) 2	Availability of supplies (masks/sanitizer) 1 Poorly	Availability of supplies (masks/sanitizer) No Opinion
Overall Covid-19 response efforts	Overall Covid-19 response efforts 5 Very Well	Overall Covid-19 response efforts 4	Overall Covid-19 response efforts 3	Overall Covid-19 response efforts 2	Overall Covid-19 response efforts 1 Poorly	Overall Covid-19 response efforts No Opinion

Other (please specify)

Question Title

* 3. How well are we meeting your needs with respect to the following areas?

	5 Very Well	4	3	2	1 Poorly	No Opinion
Product selection/variety	Product selection/variety 5 Very Well	Product selection/variety 4	Product selection/variety 3	Product selection/variety 2	Product selection/variety 1 Poorly	Product selection/variety No Opinion
Product quality	Product quality 5 Very Well	Product quality 4	Product quality 3	Product quality 2	Product quality 1 Poorly	Product quality No Opinion
Freshness of products	Freshness of products 5 Very Well	Freshness of products 4	Freshness of products 3	Freshness of products 2	Freshness of products 1 Poorly	Freshness of products No Opinion
Prices	Prices 5 Very Well	Prices 4	Prices 3	Prices 2	Prices 1 Poorly	Prices No Opinion
Cleanliness of store	Cleanliness of store 5 Very Well	Cleanliness of store 4	Cleanliness of store 3	Cleanliness of store 2	Cleanliness of store 1 Poorly	Cleanliness of store No Opinion
Store hours	Store hours 5 Very Well	Store hours 4	Store hours 3	Store hours 2	Store hours 1 Poorly	Store hours No Opinion
Availability of natural/organic foods	Availability of natural/organic foods 5 Very Well	Availability of natural/organic foods 4	Availability of natural/organic foods 3	Availability of natural/organic foods 2	Availability of natural/organic foods 1 Poorly	Availability of natural/organic foods No Opinion
Availability of local foods	Availability of local foods 5 Very Well	Availability of local foods 4	Availability of local foods 3	Availability of local foods 2	Availability of local foods 1 Poorly	Availability of local foods No Opinion
Information about our products and related topics	Information about our products and related topics 5 Very Well	Information about our products and related topics 4	Information about our products and related topics 3	Information about our products and related topics 2	Information about our products and related topics 1 Poorly	Information about our products and related topics No Opinion
Overall store	Overall store 5 Very Well	Overall store 4	Overall store 3	Overall store 2	Overall store 1 Poorly	Overall store No Opinion

Question Title

* 4. How well are we meeting your product needs in the following categories?

	5 Very Well	4	3	2	1 Poorly	No Opinion
Grocery items (cereal, juice, canned goods, etc.)	Grocery items (cereal, juice, canned goods, etc.) 5 Very Well	Grocery items (cereal, juice, canned goods, etc.) 4	Grocery items (cereal, juice, canned goods, etc.) 3	Grocery items (cereal, juice, canned goods, etc.) 2	Grocery items (cereal, juice, canned goods, etc.) 1 Poorly	Grocery items (cereal, juice, canned goods, etc.) No Opinion
Cheese	Cheese 5 Very Well	Cheese 4	Cheese 3	Cheese 2	Cheese 1 Poorly	Cheese No Opinion
Dairy and refrigerated (milk, eggs, yogurt, soy, etc.)	Dairy and refrigerated (milk, eggs, yogurt, soy, etc.) 5 Very Well	Dairy and refrigerated (milk, eggs, yogurt, soy, etc.) 4	Dairy and refrigerated (milk, eggs, yogurt, soy, etc.) 3	Dairy and refrigerated (milk, eggs, yogurt, soy, etc.) 2	Dairy and refrigerated (milk, eggs, yogurt, soy, etc.) 1 Poorly	Dairy and refrigerated (milk, eggs, yogurt, soy, etc.) No Opinion
Fresh fruits and veggies	Fresh fruits and veggies 5 Very Well	Fresh fruits and veggies 4	Fresh fruits and veggies 3	Fresh fruits and veggies 2	Fresh fruits and veggies 1 Poorly	Fresh fruits and veggies No Opinion
Frozen foods	Frozen foods 5 Very Well	Frozen foods 4	Frozen foods 3	Frozen foods 2	Frozen foods 1 Poorly	Frozen foods No Opinion
Meat and seafood	Meat and seafood 5 Very Well	Meat and seafood 4	Meat and seafood 3	Meat and seafood 2	Meat and seafood 1 Poorly	Meat and seafood No Opinion
Deli and Grab & Go foods	Deli and Grab & Go foods 5 Very Well	Deli and Grab & Go foods 4	Deli and Grab & Go foods 3	Deli and Grab & Go foods 2	Deli and Grab & Go foods 1 Poorly	Deli and Grab & Go foods No Opinion
Beer and wine	Beer and wine 5 Very Well	Beer and wine 4	Beer and wine 3	Beer and wine 2	Beer and wine 1 Poorly	Beer and wine No Opinion
Bread and baked goods	Bread and baked goods 5 Very Well	Bread and baked goods 4	Bread and baked goods 3	Bread and baked goods 2	Bread and baked goods 1 Poorly	Bread and baked goods No Opinion
Bulk foods (grains, beans, nuts, coffee, etc.)	Bulk foods (grains, beans, nuts, coffee, etc.) 5 Very Well	Bulk foods (grains, beans, nuts, coffee, etc.) 4	Bulk foods (grains, beans, nuts, coffee, etc.) 3	Bulk foods (grains, beans, nuts, coffee, etc.) 2	Bulk foods (grains, beans, nuts, coffee, etc.) 1 Poorly	Bulk foods (grains, beans, nuts, coffee, etc.) No Opinion
Wellness (personal care, vitamins, supplements, and herbs)	Wellness (personal care, vitamins, supplements, and herbs) 5 Very Well	Wellness (personal care, vitamins, supplements, and herbs) 4	Wellness (personal care, vitamins, supplements, and herbs) 3	Wellness (personal care, vitamins, supplements, and herbs) 2	Wellness (personal care, vitamins, supplements, and herbs) 1 Poorly	Wellness (personal care, vitamins, supplements, and herbs) No Opinion
Plant-based/vegan	Plant-based/vegan 5 Very Well	Plant-based/vegan 4	Plant-based/vegan 3	Plant-based/vegan 2	Plant-based/vegan 1 Poorly	Plant-based/vegan No Opinion
Gluten-free/grain-free	Gluten-free/grain-free 5 Very Well	Gluten-free/grain-free 4	Gluten-free/grain-free 3	Gluten-free/grain-free 2	Gluten-free/grain-free 1 Poorly	Gluten-free/grain-free No Opinion
Curbside Pick-Up	Curbside Pick-Up 5 Very Well	Curbside Pick-Up 4	Curbside Pick-Up 3	Curbside Pick-Up 2	Curbside Pick-Up 1 Poorly	Curbside Pick-Up No Opinion
Overall products	Overall products 5 Very Well	Overall products 4	Overall products 3	Overall products 2	Overall products 1 Poorly	Overall products No Opinion

Question Title

* 5. Please rate your satisfaction with these aspects of the Co-op's customer service:

	5 Very Satisfied	4	3	2	1 Very Dissatisfied	No Opinion
Knowledgeable staff	Knowledgeable staff 5 Very Satisfied	Knowledgeable staff 4	Knowledgeable staff 3	Knowledgeable staff 2	Knowledgeable staff 1 Very Dissatisfied	Knowledgeable staff No Opinion
Availability of staff	Availability of staff 5 Very Satisfied	Availability of staff 4	Availability of staff 3	Availability of staff 2	Availability of staff 1 Very Dissatisfied	Availability of staff No Opinion
Friendliness and courteousness of staff	Friendliness and courteousness of staff 5 Very Satisfied	Friendliness and courteousness of staff 4	Friendliness and courteousness of staff 3	Friendliness and courteousness of staff 2	Friendliness and courteousness of staff 1 Very Dissatisfied	Friendliness and courteousness of staff No Opinion
Responsiveness to customer comments, suggestions, and feedback	Responsiveness to customer comments, suggestions, and feedback 5 Very Satisfied	Responsiveness to customer comments, suggestions, and feedback 4	Responsiveness to customer comments, suggestions, and feedback 3	Responsiveness to customer comments, suggestions, and feedback 2	Responsiveness to customer comments, suggestions, and feedback 1 Very Dissatisfied	Responsiveness to customer comments, suggestions, and feedback No Opinion
Checkout	Checkout 5 Very Satisfied	Checkout 4	Checkout 3	Checkout 2	Checkout 1 Very Dissatisfied	Checkout No Opinion
Customer service desk	Customer service desk 5 Very Satisfied	Customer service desk 4	Customer service desk 3	Customer service desk 2	Customer service desk 1 Very Dissatisfied	Customer service desk No Opinion
Product returns	Product returns 5 Very Satisfied	Product returns 4	Product returns 3	Product returns 2	Product returns 1 Very Dissatisfied	Product returns No Opinion
Product special orders	Product special orders 5 Very Satisfied	Product special orders 4	Product special orders 3	Product special orders 2	Product special orders 1 Very Dissatisfied	Product special orders No Opinion
Member-owner services	Member-owner services 5 Very Satisfied	Member-owner services 4	Member-owner services 3	Member-owner services 2	Member-owner services 1 Very Dissatisfied	Member-owner services No Opinion
Deli	Deli 5 Very Satisfied	Deli 4	Deli 3	Deli 2	Deli 1 Very Dissatisfied	Deli No Opinion
Telephones	Telephones 5 Very Satisfied	Telephones 4	Telephones 3	Telephones 2	Telephones 1 Very Dissatisfied	Telephones No Opinion
Website	Website 5 Very Satisfied	Website 4	Website 3	Website 2	Website 1 Very Dissatisfied	Website No Opinion
Overall customer service	Overall customer service 5 Very Satisfied	Overall customer service 4	Overall customer service 3	Overall customer service 2	Overall customer service 1 Very Dissatisfied	Overall customer service No Opinion

Question Title

* 6. Indicate the extent to which you feel that our Co-op....

	5 Very Well	4	3	2	1 Poorly	No Opinion
Helps to create a sense of inclusive community	Helps to create a sense of inclusive community 5 Very Well	Helps to create a sense of inclusive community 4	Helps to create a sense of inclusive community 3	Helps to create a sense of inclusive community 2	Helps to create a sense of inclusive community 1 Poorly	Helps to create a sense of inclusive community No Opinion
Promotes environmental stewardship	Promotes environmental stewardship 5 Very Well	Promotes environmental stewardship 4	Promotes environmental stewardship 3	Promotes environmental stewardship 2	Promotes environmental stewardship 1 Poorly	Promotes environmental stewardship No Opinion
Makes ethical decisions	Makes ethical decisions 5 Very Well	Makes ethical decisions 4	Makes ethical decisions 3	Makes ethical decisions 2	Makes ethical decisions 1 Poorly	Makes ethical decisions No Opinion
Has a positive influence on your health	Has a positive influence on your health 5 Very Well	Has a positive influence on your health 4	Has a positive influence on your health 3	Has a positive influence on your health 2	Has a positive influence on your health 1 Poorly	Has a positive influence on your health No Opinion
Is a valued source of information about food and health issues	Is a valued source of information about food and health issues 5 Very Well	Is a valued source of information about food and health issues 4	Is a valued source of information about food and health issues 3	Is a valued source of information about food and health issues 2	Is a valued source of information about food and health issues 1 Poorly	Is a valued source of information about food and health issues No Opinion
Supports the local food economy	Supports the local food economy 5 Very Well	Supports the local food economy 4	Supports the local food economy 3	Supports the local food economy 2	Supports the local food economy 1 Poorly	Supports the local food economy No Opinion
Is a responsible employer	Is a responsible employer 5 Very Well	Is a responsible employer 4	Is a responsible employer 3	Is a responsible employer 2	Is a responsible employer 1 Poorly	Is a responsible employer No Opinion
Promotes cooperatives as a business model	Promotes cooperatives as a business model 5 Very Well	Promotes cooperatives as a business model 4	Promotes cooperatives as a business model 3	Promotes cooperatives as a business model 2	Promotes cooperatives as a business model 1 Poorly	Promotes cooperatives as a business model No Opinion

Question Title

* 7. How likely would you be to recommend Hunger Mountain Co-op to a friend or colleague?

Highly Likely

Highly Unlikely

Highly Likely

Highly Unlikely

Question Title

* 8. Any time you check out at the Co-op, you can choose to "Give Change" by rounding up your total to the nearest dollar. Which local nonprofit would you like to see as a "Give Change" recipient?

Question Title

* 9. Our Co-op seeks to create the best shopping and community experience for our member-owners and customers. Please share with us any suggestions you have on how we can better serve your needs.

Question Title

* 10. Are you interested in joining a Co-op Council committee? Check any you’d be interested in and include your email address in the text box below. Or email info@hungermountain.coop to let us know which committee you’d be interested in learning more about.

Finance

Diversity

Communication

Council Election Ballot Counting

Hunger Mountain Cooperative Community Fund

Recruitment

Annual Meeting

Carbon Neutrality

Please provide your email address so a council member can follow up with you:

Question Title

* 11. To be entered to win one of five $50 Co-op gift cards, complete the following:

Name:

Phone:

Email: