Deadline is March 7

Thank you for taking the time to complete our 2021 Shopper Survey. Your answers will help us in our effort to create the best shopping experience possible. Leave your contact info at the end of this survey for the chance to win one of five $50 Co-op gift cards.

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* 1. What is your relationship to Hunger Mountain Co-op? Please check all that apply.

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* 2. Throughout the pandemic, how well have we been meeting your safety needs with respect to the following:

  5 Very Well 4 3 2 1 Poorly  No Opinion
Curbside Pick-Up program
Communications and store signage
Shopper Code of Conduct
Gatekeeping/metering of customers entering the store
Senior and high-risk shopping hour
Cleaning and sanitation efforts
Availability of supplies (masks/sanitizer)
Overall Covid-19 response efforts

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* 3. How well are we meeting your needs with respect to the following areas?

  5 Very Well 4 3 2 1 Poorly No Opinion
Product selection/variety
Product quality
Freshness of products
Prices
Cleanliness of store
Store hours
Availability of natural/organic foods
Availability of local foods
Information about our products and related topics
Overall store

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* 4. How well are we meeting your product needs in the following categories?

  5 Very Well 4 3 2 1 Poorly  No Opinion
Grocery items (cereal, juice, canned goods, etc.)
Cheese
Dairy and refrigerated (milk, eggs, yogurt, soy, etc.)
Fresh fruits and veggies
Frozen foods
Meat and seafood
Deli and Grab & Go foods
Beer and wine
Bread and baked goods
Bulk foods (grains, beans, nuts, coffee, etc.)
Wellness (personal care, vitamins, supplements, and herbs)
Plant-based/vegan
Gluten-free/grain-free
Curbside Pick-Up
Overall products

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* 5. Please rate your satisfaction with these aspects of the Co-op's customer service:

  5
Very Satisfied
4 3 2 1
Very Dissatisfied
No Opinion
Knowledgeable staff
Availability of staff
Friendliness and courteousness of staff
Responsiveness to customer comments, suggestions, and feedback
Checkout
Customer service desk
Product returns
Product special orders
Member-owner services
Deli
Telephones
Website
Overall customer service

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* 6. Indicate the extent to which you feel that our Co-op....

  5 Very Well 4 3 2 1 Poorly No Opinion
Helps to create a sense of inclusive community
Promotes environmental stewardship
Makes ethical decisions
Has a positive influence on your health
Is a valued source of information about food and health issues
Supports the local food economy
Is a responsible employer
Promotes cooperatives as a business model

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* 7. How likely would you be to recommend Hunger Mountain Co-op to a friend or colleague?

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* 8. Any time you check out at the Co-op, you can choose to "Give Change" by rounding up your total to the nearest dollar. Which local nonprofit would you like to see as a "Give Change" recipient?

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* 9. Our Co-op seeks to create the best shopping and community experience for our member-owners and customers. Please share with us any suggestions you have on how we can better serve your needs.

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* 10. Are you interested in joining a Co-op Council committee? Check any you’d be interested in and include your email address in the text box below. Or email info@hungermountain.coop to let us know which committee you’d be interested in learning more about.

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* 11. To be entered to win one of five $50 Co-op gift cards, complete the following:

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