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Customer Service Survey
1.
Which one of the following departments handled your support request?
Support
Billing
Sales
Networking
2.
Based on your most recent experience, how satisfied are you with the quality of the service provided?
0 (Not at all satisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
N/A
0 (Not at all satisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
N/A
Please add any additional comments below.
3.
Based on your most recent experience, how satisfied are you with the response time of the service provided?
0 (Not at all satisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
N/A
0 (Not at all satisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
N/A
Please add any additional comments below.
4.
How much do you agree with the following statement: “The company made it easy for me to solve my problem.”
Disagree
Somewhat disagree
Neutral
Somewhat agree
Agree
*
5.
How likely would you be to recommend our company to a friend or colleague?
(Required.)
1 (Not at all likely)
2
3
4
5
6
7
8
9
10 (Very likely)
1 (Not at all likely)
2
3
4
5
6
7
8
9
10 (Very likely)
Please add any additional comments below.
6.
Overall, how satisfied are you with our company?
1 (Not at all satisfied)
2
3
4
5
6
7
8
9
10 (Very Satisfied)
N/A
1 (Not at all satisfied)
2
3
4
5
6
7
8
9
10 (Very Satisfied)
N/A
Please add any additional comments below.
Current Progress,
0 of 6 answered
