TETA Overall Satisfaction Survey 2026

TETA's Annual Performance Plan (APP) provides for the conducting of satisfaction surveys to assess stakeholder experiences and levels of satisfaction with TETA's programmes, services and initiatives. This overall satisfaction survey focuses specifically on TETA's stakeholders programmes, which also form part of the organisation's planned activities under the APP.

The survey seeks to assess the stakeholders' satisfaction with existing service delivery processes, communication, responsiveness, turnaround times, grant administration, and to obtain their views on accessibility to TETA services. The findings will provide TETA with evidence to identify areas for improvement and inform the planning and implementation of future wellness programmes that are responsive to employee needs.

Research Aim
To assess stakeholder satisfaction with TETA's service delivery processes, communication, responsiveness, and grant administration, identify strengths, areas for improvement, and opportunities to enhance stakeholder experience and organisational performance.

Objectives

• To assess overall stakeholder satisfaction with TETA services.
• To assess service efficiency, responsiveness, and turnaround times.
• To evaluate the quality of communication and staff interactions.
• To determine the effectiveness of issue resolution processes.
• To assess stakeholder perceptions of discretionary grant administration.
• To identify areas for continuous improvement and stakeholder-centred service delivery

Expected Outcome
The survey is expected to provide TETA with reliable information on stakeholder satisfaction with service delivery, as well as their needs and preferences regarding future wellness initiatives. The findings will provide an evidence base to support the planning, improvement and implementation of employee wellness interventions.
Specifically, the survey is expected to:

• establish the level of overall stakeholder satisfaction with TETA services;
• determine service efficiency, responsiveness, and turnaround times;
• identify the quality of communication and staff interactions;
• identified the effectiveness of issue resolutions process for continuous improvement stakeholder-centred service delivery