Skip to content
1.
How satisfied are you with your overall experience using the support portal today?
Very Dissatisfied
1 star
2 stars
3 stars
4 stars
Very Satisfied
5 stars
2.
Why did you visit the support portal today?
To raise a new ticket
To track the status of an existing ticket
To manage or update a ticket
To search the knowledge base
To manage my account
Other (please specify)
3.
How would you rate the following?
Very poor
Great
N/A
Ease of raising a new ticket
Very poor
Great
N/A
Clarity of information about ticket status
Very poor
Great
N/A
Ease of updating or managing a ticket
Very poor
Great
N/A
Ease of finding relevant knowledge base articles
Very poor
Great
N/A
Clarity of information in the articles
Very poor
Great
N/A
Usefulness of the articles in resolving your issue
Very poor
Great
N/A
4.
If you could improve one thing about the support portal, what would it be?
