1. How the research works

Thank you for participating in our annual research into the state of experience management.

Your responses will be cited in our upcoming report CX Horizons: The State of CX in 2027, as well as other industry reports and online analysis.

We ask respondents to address all questions accurately and honestly. As a thank you for doing this, we're giving all qualifying entrants the chance to win a $200 gift card. Details can be found at the end of the survey.

If you have any questions about our research, please reach out to our editor, Melanie Mingas, via melanie.mingas@iqpc.com

Thank you
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