Retail Tech Study 2020

Become a Part of the 30th Annual RIS Retail Technology Study

Receive a $10 Amazon Gift Card for Your Thoughts!

The 2020 RIS Retail Technology Study data is the gold standard, must-read, 30-year-old edition of a research report that has been benchmarking retail tech trends for more than a quarter century. And RIS continues to offer it to you free of charge.

We know the survey takes some of your valuable time, but all we ask is that you fill out the form and, if you provide us with your e-mail address at the end, we will send an Amazon gift card for $10 to the first 40 to show our appreciation. This offer is only available to retailers and can be extended to one of your team members.

Please help RIS continue to provide free research to the retail industry by taking this benchmark survey, which will take no more than 10 minutes to fill out. We guarantee that all responses are kept strictly confidential.

Thank you!

Tim Denman
RIS Editor in Chief
tdenman@ensembleiq.com

Question Title

* 1. Which of the following best describes your job title?

C-Level Non-IT

CIO/CTO

VP of IT

Director/Manager of IT

CMO/VP/Director/Manager Marketing

Department Manager/Director Non-IT

Other (please specify)

Question Title

* 2. What segment within the retail industry most closely represents your organization’s primary area of focus?

Apparel/Footwear/Accessories

Food/Drug/Convenience (Fast-moving consumer goods)

Department Store/Mass Merchandise/Discounter (General merchandise)

E-commerce

Specialty (Electronics, Furniture, Hardware, Home, Automotive, Office Supplies, Sporting Goods, Music/Video, Arts/Crafts, etc.)

Other (please specify)

Question Title

* 3. Which of the following represents your organization’s annual revenue for the last complete fiscal year?

<$100 million

$100 million to $500 million

$500 million to $1 billion

$1 billion to $5 billion

$5 billion to $10 billion

>$10 billion

Question Title

* 4. How did your organization's revenue change in the last 12 months?

>10%

5% - 9.9% increase

.1% - 4.9% increase

No change

Decreased

Question Title

* 5. Compared to fiscal year 2019, will your organization’s total IT budget decrease, stay the same or increase in fiscal year 2020?

Decrease >10%

Decrease 5%-9.9%

Decrease .1%-4.9%

No change

Increase .1%-4.9%

Increase 5%-9.9%

Increase >10%

Question Title

* 6. Which of the following key technology-driven strategies (i.e. missions with long-term goals) are high level priorities for your organization over the next 18 months? (Note: this question will be the basis for one of the study's major top-10 lists.) Please select your top 3.

Developing personalized (one-to-one) marketing capabilities

Expanding unified commerce (omnichannel) initiatives

Pricing optimization (dynamic analytic-driven pricing shifts at accelerated speeds)

Improving network and IT systems security

Advanced analytic tools and capabilities

Providing marketing department with advanced IT tools

Advancing mobile commerce for consumers

Advancing mobile store/enterprise capabilities

Accelerating fast, flexible shipping and fulfillment capabilities

Increasing cloud services/platforms/infrastructure

New payment technologies/capabilities

Internet of Things (IoT)

Artificial Intelligence (AI) or machine learning

Conversational/voice-activated commerce

Smart machines (Robots, drones, driverless vehicles, etc.)

Digital transformation (cloud, application platforms, decision layers, omni-stores, unified commerce, etc.)

Computer vision/image recognition

Implementing a microservices/container infrastructure

Other (please specify)

Question Title

* 7. Looking out over the next three years, what are the top obstacles, weaknesses or challenges that your organization will devote significant resources to? (Note: this question will be the basis for one of the study's major top-10 lists.) Please select top three.

Customer data security

Retiring legacy systems (i.e. digital transformation)

Application integration (ongoing, new, maintaining)

Consolidating channel silos (contact center, e-commerce, stores, mobile, etc.)

Consolidating databases (CRM, inventory, etc.)

Change management (resistance to change)

Upgrading store bandwidth and infrastructure

Fighting intrusions and breaches

Race to the bottom on pricing (deflationary pressures)

Rising costs of fast/cheap online fulfillment

Employee engagement and wages

Amazon, Walmart and Alibaba (online marketplace giants)

Managing returns

Other (please specify)

Question Title

* 8. For each of the following in-store technologies please indicate whether your organization has up-to-date technology in place or is planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
Item-level RFID	Item-level RFID Up-to-date technology in place	Item-level RFID Started but not finished major upgrade	Item-level RFID Will start upgrade within 12 months	Item-level RFID Will start upgrade within 12-24 months	Item-level RFID No plans
Digital devices (signage, kiosks, magic mirrors, etc.)	Digital devices (signage, kiosks, magic mirrors, etc.) Up-to-date technology in place	Digital devices (signage, kiosks, magic mirrors, etc.) Started but not finished major upgrade	Digital devices (signage, kiosks, magic mirrors, etc.) Will start upgrade within 12 months	Digital devices (signage, kiosks, magic mirrors, etc.) Will start upgrade within 12-24 months	Digital devices (signage, kiosks, magic mirrors, etc.) No plans
Electronic shelf labels	Electronic shelf labels Up-to-date technology in place	Electronic shelf labels Started but not finished major upgrade	Electronic shelf labels Will start upgrade within 12 months	Electronic shelf labels Will start upgrade within 12-24 months	Electronic shelf labels No plans
In-store video analytics	In-store video analytics Up-to-date technology in place	In-store video analytics Started but not finished major upgrade	In-store video analytics Will start upgrade within 12 months	In-store video analytics Will start upgrade within 12-24 months	In-store video analytics No plans
In-store pickup/return of web goods	In-store pickup/return of web goods Up-to-date technology in place	In-store pickup/return of web goods Started but not finished major upgrade	In-store pickup/return of web goods Will start upgrade within 12 months	In-store pickup/return of web goods Will start upgrade within 12-24 months	In-store pickup/return of web goods No plans
Shopper tracking capability	Shopper tracking capability Up-to-date technology in place	Shopper tracking capability Started but not finished major upgrade	Shopper tracking capability Will start upgrade within 12 months	Shopper tracking capability Will start upgrade within 12-24 months	Shopper tracking capability No plans
In-store shipping	In-store shipping Up-to-date technology in place	In-store shipping Started but not finished major upgrade	In-store shipping Will start upgrade within 12 months	In-store shipping Will start upgrade within 12-24 months	In-store shipping No plans
Location-based sensing for marketing/communication	Location-based sensing for marketing/communication Up-to-date technology in place	Location-based sensing for marketing/communication Started but not finished major upgrade	Location-based sensing for marketing/communication Will start upgrade within 12 months	Location-based sensing for marketing/communication Will start upgrade within 12-24 months	Location-based sensing for marketing/communication No plans
Mobile devices for associates/manager	Mobile devices for associates/manager Up-to-date technology in place	Mobile devices for associates/manager Started but not finished major upgrade	Mobile devices for associates/manager Will start upgrade within 12 months	Mobile devices for associates/manager Will start upgrade within 12-24 months	Mobile devices for associates/manager No plans
WiFi for customers	WiFi for customers Up-to-date technology in place	WiFi for customers Started but not finished major upgrade	WiFi for customers Will start upgrade within 12 months	WiFi for customers Will start upgrade within 12-24 months	WiFi for customers No plans
Clienteling/guided selling	Clienteling/guided selling Up-to-date technology in place	Clienteling/guided selling Started but not finished major upgrade	Clienteling/guided selling Will start upgrade within 12 months	Clienteling/guided selling Will start upgrade within 12-24 months	Clienteling/guided selling No plans
Real-time store monitoring/KPIs	Real-time store monitoring/KPIs Up-to-date technology in place	Real-time store monitoring/KPIs Started but not finished major upgrade	Real-time store monitoring/KPIs Will start upgrade within 12 months	Real-time store monitoring/KPIs Will start upgrade within 12-24 months	Real-time store monitoring/KPIs No plans
Computer vision (on-shelf monitoring, shopper tracking, store set and employee compliance, etc.)	Computer vision (on-shelf monitoring, shopper tracking, store set and employee compliance, etc.) Up-to-date technology in place	Computer vision (on-shelf monitoring, shopper tracking, store set and employee compliance, etc.) Started but not finished major upgrade	Computer vision (on-shelf monitoring, shopper tracking, store set and employee compliance, etc.) Will start upgrade within 12 months	Computer vision (on-shelf monitoring, shopper tracking, store set and employee compliance, etc.) Will start upgrade within 12-24 months	Computer vision (on-shelf monitoring, shopper tracking, store set and employee compliance, etc.) No plans

Question Title

* 9. For each of the following POS checkout lane technologies please indicate whether your organization has up-to-date technology in place or is planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
POS terminals (traditional, fixed)	POS terminals (traditional, fixed) Up-to-date technology in place	POS terminals (traditional, fixed) Started but not finished major upgrade	POS terminals (traditional, fixed) Will start upgrade within 12 months	POS terminals (traditional, fixed) Will start upgrade within 12-24 months	POS terminals (traditional, fixed) No plans
POS peripherals (signature pads, pin pads, printers, etc.)	POS peripherals (signature pads, pin pads, printers, etc.) Up-to-date technology in place	POS peripherals (signature pads, pin pads, printers, etc.) Started but not finished major upgrade	POS peripherals (signature pads, pin pads, printers, etc.) Will start upgrade within 12 months	POS peripherals (signature pads, pin pads, printers, etc.) Will start upgrade within 12-24 months	POS peripherals (signature pads, pin pads, printers, etc.) No plans
POS software	POS software Up-to-date technology in place	POS software Started but not finished major upgrade	POS software Will start upgrade within 12 months	POS software Will start upgrade within 12-24 months	POS software No plans
Self-checkout terminals	Self-checkout terminals Up-to-date technology in place	Self-checkout terminals Started but not finished major upgrade	Self-checkout terminals Will start upgrade within 12 months	Self-checkout terminals Will start upgrade within 12-24 months	Self-checkout terminals No plans
Mobile POS	Mobile POS Up-to-date technology in place	Mobile POS Started but not finished major upgrade	Mobile POS Will start upgrade within 12 months	Mobile POS Will start upgrade within 12-24 months	Mobile POS No plans
NFC (Near Field Communication) payments	NFC (Near Field Communication) payments Up-to-date technology in place	NFC (Near Field Communication) payments Started but not finished major upgrade	NFC (Near Field Communication) payments Will start upgrade within 12 months	NFC (Near Field Communication) payments Will start upgrade within 12-24 months	NFC (Near Field Communication) payments No plans
EMV payment (Euro pay, MasterCard, Visa cards with computer chips)	EMV payment (Euro pay, MasterCard, Visa cards with computer chips) Up-to-date technology in place	EMV payment (Euro pay, MasterCard, Visa cards with computer chips) Started but not finished major upgrade	EMV payment (Euro pay, MasterCard, Visa cards with computer chips) Will start upgrade within 12 months	EMV payment (Euro pay, MasterCard, Visa cards with computer chips) Will start upgrade within 12-24 months	EMV payment (Euro pay, MasterCard, Visa cards with computer chips) No plans
Checkout and payment on customer's own device	Checkout and payment on customer's own device Up-to-date technology in place	Checkout and payment on customer's own device Started but not finished major upgrade	Checkout and payment on customer's own device Will start upgrade within 12 months	Checkout and payment on customer's own device Will start upgrade within 12-24 months	Checkout and payment on customer's own device No plans
SaaS POS (software as a service or cloud-based)	SaaS POS (software as a service or cloud-based) Up-to-date technology in place	SaaS POS (software as a service or cloud-based) Started but not finished major upgrade	SaaS POS (software as a service or cloud-based) Will start upgrade within 12 months	SaaS POS (software as a service or cloud-based) Will start upgrade within 12-24 months	SaaS POS (software as a service or cloud-based) No plans
Split tickets (any combination of in-store and digital purchasing)	Split tickets (any combination of in-store and digital purchasing) Up-to-date technology in place	Split tickets (any combination of in-store and digital purchasing) Started but not finished major upgrade	Split tickets (any combination of in-store and digital purchasing) Will start upgrade within 12 months	Split tickets (any combination of in-store and digital purchasing) Will start upgrade within 12-24 months	Split tickets (any combination of in-store and digital purchasing) No plans
Grab and go (cashierless checkout)	Grab and go (cashierless checkout) Up-to-date technology in place	Grab and go (cashierless checkout) Started but not finished major upgrade	Grab and go (cashierless checkout) Will start upgrade within 12 months	Grab and go (cashierless checkout) Will start upgrade within 12-24 months	Grab and go (cashierless checkout) No plans

Question Title

* 10. For each of the following analytics capabilities please indicate whether your organization has up-to-date technology in place or is planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
Mutli-channel customer behavioral segmentation	Mutli-channel customer behavioral segmentation Up-to-date technology in place	Mutli-channel customer behavioral segmentation Started but not finished major upgrade	Mutli-channel customer behavioral segmentation Will start upgrade within 12 months	Mutli-channel customer behavioral segmentation Will start upgrade within 12-24 months	Mutli-channel customer behavioral segmentation No plans
Multi-channel frequent shopper or loyalty tracking	Multi-channel frequent shopper or loyalty tracking Up-to-date technology in place	Multi-channel frequent shopper or loyalty tracking Started but not finished major upgrade	Multi-channel frequent shopper or loyalty tracking Will start upgrade within 12 months	Multi-channel frequent shopper or loyalty tracking Will start upgrade within 12-24 months	Multi-channel frequent shopper or loyalty tracking No plans
Market basket analysis	Market basket analysis Up-to-date technology in place	Market basket analysis Started but not finished major upgrade	Market basket analysis Will start upgrade within 12 months	Market basket analysis Will start upgrade within 12-24 months	Market basket analysis No plans
Pricing intelligence (real-time competitive pricing data)	Pricing intelligence (real-time competitive pricing data) Up-to-date technology in place	Pricing intelligence (real-time competitive pricing data) Started but not finished major upgrade	Pricing intelligence (real-time competitive pricing data) Will start upgrade within 12 months	Pricing intelligence (real-time competitive pricing data) Will start upgrade within 12-24 months	Pricing intelligence (real-time competitive pricing data) No plans
Price optimization (modeling for pricing elasticity, sales & margins)	Price optimization (modeling for pricing elasticity, sales & margins) Up-to-date technology in place	Price optimization (modeling for pricing elasticity, sales & margins) Started but not finished major upgrade	Price optimization (modeling for pricing elasticity, sales & margins) Will start upgrade within 12 months	Price optimization (modeling for pricing elasticity, sales & margins) Will start upgrade within 12-24 months	Price optimization (modeling for pricing elasticity, sales & margins) No plans
Markdown optimization	Markdown optimization Up-to-date technology in place	Markdown optimization Started but not finished major upgrade	Markdown optimization Will start upgrade within 12 months	Markdown optimization Will start upgrade within 12-24 months	Markdown optimization No plans
Inventory optimization	Inventory optimization Up-to-date technology in place	Inventory optimization Started but not finished major upgrade	Inventory optimization Will start upgrade within 12 months	Inventory optimization Will start upgrade within 12-24 months	Inventory optimization No plans
Space optimization	Space optimization Up-to-date technology in place	Space optimization Started but not finished major upgrade	Space optimization Will start upgrade within 12 months	Space optimization Will start upgrade within 12-24 months	Space optimization No plans
In-store shopper tracking analytics	In-store shopper tracking analytics Up-to-date technology in place	In-store shopper tracking analytics Started but not finished major upgrade	In-store shopper tracking analytics Will start upgrade within 12 months	In-store shopper tracking analytics Will start upgrade within 12-24 months	In-store shopper tracking analytics No plans
Campaign analysis and forecasting	Campaign analysis and forecasting Up-to-date technology in place	Campaign analysis and forecasting Started but not finished major upgrade	Campaign analysis and forecasting Will start upgrade within 12 months	Campaign analysis and forecasting Will start upgrade within 12-24 months	Campaign analysis and forecasting No plans
Artificial Intelligence	Artificial Intelligence Up-to-date technology in place	Artificial Intelligence Started but not finished major upgrade	Artificial Intelligence Will start upgrade within 12 months	Artificial Intelligence Will start upgrade within 12-24 months	Artificial Intelligence No plans
Prescriptive/predictive analytics	Prescriptive/predictive analytics Up-to-date technology in place	Prescriptive/predictive analytics Started but not finished major upgrade	Prescriptive/predictive analytics Will start upgrade within 12 months	Prescriptive/predictive analytics Will start upgrade within 12-24 months	Prescriptive/predictive analytics No plans
Location analytics	Location analytics Up-to-date technology in place	Location analytics Started but not finished major upgrade	Location analytics Will start upgrade within 12 months	Location analytics Will start upgrade within 12-24 months	Location analytics No plans

Question Title

* 11. For each of the following merchandise management capabilities please indicate whether your organization has up-to-date technology in place or is planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
Merchandise financial planning	Merchandise financial planning Up-to-date technology in place	Merchandise financial planning Started but not finished major upgrade	Merchandise financial planning Will start upgrade within 12 months	Merchandise financial planning Will start upgrade within 12-24 months	Merchandise financial planning No plans
Core Enterprise Resource Planning (ERP)	Core Enterprise Resource Planning (ERP) Up-to-date technology in place	Core Enterprise Resource Planning (ERP) Started but not finished major upgrade	Core Enterprise Resource Planning (ERP) Will start upgrade within 12 months	Core Enterprise Resource Planning (ERP) Will start upgrade within 12-24 months	Core Enterprise Resource Planning (ERP) No plans
Merchandise assortment planning	Merchandise assortment planning Up-to-date technology in place	Merchandise assortment planning Started but not finished major upgrade	Merchandise assortment planning Will start upgrade within 12 months	Merchandise assortment planning Will start upgrade within 12-24 months	Merchandise assortment planning No plans
Category management	Category management Up-to-date technology in place	Category management Started but not finished major upgrade	Category management Will start upgrade within 12 months	Category management Will start upgrade within 12-24 months	Category management No plans
Replenishment	Replenishment Up-to-date technology in place	Replenishment Started but not finished major upgrade	Replenishment Will start upgrade within 12 months	Replenishment Will start upgrade within 12-24 months	Replenishment No plans
Allocation	Allocation Up-to-date technology in place	Allocation Started but not finished major upgrade	Allocation Will start upgrade within 12 months	Allocation Will start upgrade within 12-24 months	Allocation No plans
Price management/execution	Price management/execution Up-to-date technology in place	Price management/execution Started but not finished major upgrade	Price management/execution Will start upgrade within 12 months	Price management/execution Will start upgrade within 12-24 months	Price management/execution No plans
Macro space planning (allocation of floor space and store design)	Macro space planning (allocation of floor space and store design) Up-to-date technology in place	Macro space planning (allocation of floor space and store design) Started but not finished major upgrade	Macro space planning (allocation of floor space and store design) Will start upgrade within 12 months	Macro space planning (allocation of floor space and store design) Will start upgrade within 12-24 months	Macro space planning (allocation of floor space and store design) No plans
Micro space planning (planograms)	Micro space planning (planograms) Up-to-date technology in place	Micro space planning (planograms) Started but not finished major upgrade	Micro space planning (planograms) Will start upgrade within 12 months	Micro space planning (planograms) Will start upgrade within 12-24 months	Micro space planning (planograms) No plans
Item master data management	Item master data management Up-to-date technology in place	Item master data management Started but not finished major upgrade	Item master data management Will start upgrade within 12 months	Item master data management Will start upgrade within 12-24 months	Item master data management No plans
Campaign SKU/product management	Campaign SKU/product management Up-to-date technology in place	Campaign SKU/product management Started but not finished major upgrade	Campaign SKU/product management Will start upgrade within 12 months	Campaign SKU/product management Will start upgrade within 12-24 months	Campaign SKU/product management No plans
Trade promotion management	Trade promotion management Up-to-date technology in place	Trade promotion management Started but not finished major upgrade	Trade promotion management Will start upgrade within 12 months	Trade promotion management Will start upgrade within 12-24 months	Trade promotion management No plans
Product lifecycle management	Product lifecycle management Up-to-date technology in place	Product lifecycle management Started but not finished major upgrade	Product lifecycle management Will start upgrade within 12 months	Product lifecycle management Will start upgrade within 12-24 months	Product lifecycle management No plans
New product or private label development	New product or private label development Up-to-date technology in place	New product or private label development Started but not finished major upgrade	New product or private label development Will start upgrade within 12 months	New product or private label development Will start upgrade within 12-24 months	New product or private label development No plans

Question Title

* 12. For each of the following supply chain capabilities please indicate whether your organization has up-to-date technology in place or is planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
Distributed order management	Distributed order management Up-to-date technology in place	Distributed order management Started but not finished major upgrade	Distributed order management Will start upgrade within 12 months	Distributed order management Will start upgrade within 12-24 months	Distributed order management No plans
Warehouse management	Warehouse management Up-to-date technology in place	Warehouse management Started but not finished major upgrade	Warehouse management Will start upgrade within 12 months	Warehouse management Will start upgrade within 12-24 months	Warehouse management No plans
Fulfillment	Fulfillment Up-to-date technology in place	Fulfillment Started but not finished major upgrade	Fulfillment Will start upgrade within 12 months	Fulfillment Will start upgrade within 12-24 months	Fulfillment No plans
Logistics	Logistics Up-to-date technology in place	Logistics Started but not finished major upgrade	Logistics Will start upgrade within 12 months	Logistics Will start upgrade within 12-24 months	Logistics No plans
Transportation management	Transportation management Up-to-date technology in place	Transportation management Started but not finished major upgrade	Transportation management Will start upgrade within 12 months	Transportation management Will start upgrade within 12-24 months	Transportation management No plans
Drop-ship management	Drop-ship management Up-to-date technology in place	Drop-ship management Started but not finished major upgrade	Drop-ship management Will start upgrade within 12 months	Drop-ship management Will start upgrade within 12-24 months	Drop-ship management No plans
Sourcing	Sourcing Up-to-date technology in place	Sourcing Started but not finished major upgrade	Sourcing Will start upgrade within 12 months	Sourcing Will start upgrade within 12-24 months	Sourcing No plans
Returns management	Returns management Up-to-date technology in place	Returns management Started but not finished major upgrade	Returns management Will start upgrade within 12 months	Returns management Will start upgrade within 12-24 months	Returns management No plans
Real-time inventory visibility	Real-time inventory visibility Up-to-date technology in place	Real-time inventory visibility Started but not finished major upgrade	Real-time inventory visibility Will start upgrade within 12 months	Real-time inventory visibility Will start upgrade within 12-24 months	Real-time inventory visibility No plans
Radio frequency identification (RFID)	Radio frequency identification (RFID) Up-to-date technology in place	Radio frequency identification (RFID) Started but not finished major upgrade	Radio frequency identification (RFID) Will start upgrade within 12 months	Radio frequency identification (RFID) Will start upgrade within 12-24 months	Radio frequency identification (RFID) No plans

Question Title

* 13. For each of the following workforce management capabilities please indicate whether your organization has up-to-date technology in place or is planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
Time and attendance	Time and attendance Up-to-date technology in place	Time and attendance Started but not finished major upgrade	Time and attendance Will start upgrade within 12 months	Time and attendance Will start upgrade within 12-24 months	Time and attendance No plans
Labor scheduling	Labor scheduling Up-to-date technology in place	Labor scheduling Started but not finished major upgrade	Labor scheduling Will start upgrade within 12 months	Labor scheduling Will start upgrade within 12-24 months	Labor scheduling No plans
Task management	Task management Up-to-date technology in place	Task management Started but not finished major upgrade	Task management Will start upgrade within 12 months	Task management Will start upgrade within 12-24 months	Task management No plans
Human resources and benefits	Human resources and benefits Up-to-date technology in place	Human resources and benefits Started but not finished major upgrade	Human resources and benefits Will start upgrade within 12 months	Human resources and benefits Will start upgrade within 12-24 months	Human resources and benefits No plans
Recruitment and on-boarding	Recruitment and on-boarding Up-to-date technology in place	Recruitment and on-boarding Started but not finished major upgrade	Recruitment and on-boarding Will start upgrade within 12 months	Recruitment and on-boarding Will start upgrade within 12-24 months	Recruitment and on-boarding No plans
Education and training	Education and training Up-to-date technology in place	Education and training Started but not finished major upgrade	Education and training Will start upgrade within 12 months	Education and training Will start upgrade within 12-24 months	Education and training No plans
Mobile workforce and/or HR applications	Mobile workforce and/or HR applications Up-to-date technology in place	Mobile workforce and/or HR applications Started but not finished major upgrade	Mobile workforce and/or HR applications Will start upgrade within 12 months	Mobile workforce and/or HR applications Will start upgrade within 12-24 months	Mobile workforce and/or HR applications No plans
Employee engagement management/monitoring	Employee engagement management/monitoring Up-to-date technology in place	Employee engagement management/monitoring Started but not finished major upgrade	Employee engagement management/monitoring Will start upgrade within 12 months	Employee engagement management/monitoring Will start upgrade within 12-24 months	Employee engagement management/monitoring No plans
Real-time store/employee monitoring	Real-time store/employee monitoring Up-to-date technology in place	Real-time store/employee monitoring Started but not finished major upgrade	Real-time store/employee monitoring Will start upgrade within 12 months	Real-time store/employee monitoring Will start upgrade within 12-24 months	Real-time store/employee monitoring No plans

Question Title

* 14. For each of the following digital capabilities please indicate whether your organization has up-to-date technology in place or planning to start a major upgrade in the next 12 to 24 months.

	Up-to-date technology in place	Started but not finished major upgrade	Will start upgrade within 12 months	Will start upgrade within 12-24 months	No plans
E-commerce platform	E-commerce platform Up-to-date technology in place	E-commerce platform Started but not finished major upgrade	E-commerce platform Will start upgrade within 12 months	E-commerce platform Will start upgrade within 12-24 months	E-commerce platform No plans
Remarketing	Remarketing Up-to-date technology in place	Remarketing Started but not finished major upgrade	Remarketing Will start upgrade within 12 months	Remarketing Will start upgrade within 12-24 months	Remarketing No plans
CRM/Personalization	CRM/Personalization Up-to-date technology in place	CRM/Personalization Started but not finished major upgrade	CRM/Personalization Will start upgrade within 12 months	CRM/Personalization Will start upgrade within 12-24 months	CRM/Personalization No plans
Product recommendations	Product recommendations Up-to-date technology in place	Product recommendations Started but not finished major upgrade	Product recommendations Will start upgrade within 12 months	Product recommendations Will start upgrade within 12-24 months	Product recommendations No plans
Customer reviews/ratings	Customer reviews/ratings Up-to-date technology in place	Customer reviews/ratings Started but not finished major upgrade	Customer reviews/ratings Will start upgrade within 12 months	Customer reviews/ratings Will start upgrade within 12-24 months	Customer reviews/ratings No plans
Community	Community Up-to-date technology in place	Community Started but not finished major upgrade	Community Will start upgrade within 12 months	Community Will start upgrade within 12-24 months	Community No plans
Dynamic pricing	Dynamic pricing Up-to-date technology in place	Dynamic pricing Started but not finished major upgrade	Dynamic pricing Will start upgrade within 12 months	Dynamic pricing Will start upgrade within 12-24 months	Dynamic pricing No plans
E-mail, mobile, text marketing/messaging	E-mail, mobile, text marketing/messaging Up-to-date technology in place	E-mail, mobile, text marketing/messaging Started but not finished major upgrade	E-mail, mobile, text marketing/messaging Will start upgrade within 12 months	E-mail, mobile, text marketing/messaging Will start upgrade within 12-24 months	E-mail, mobile, text marketing/messaging No plans
Product/catalog management	Product/catalog management Up-to-date technology in place	Product/catalog management Started but not finished major upgrade	Product/catalog management Will start upgrade within 12 months	Product/catalog management Will start upgrade within 12-24 months	Product/catalog management No plans
Distributed content management/repository	Distributed content management/repository Up-to-date technology in place	Distributed content management/repository Started but not finished major upgrade	Distributed content management/repository Will start upgrade within 12 months	Distributed content management/repository Will start upgrade within 12-24 months	Distributed content management/repository No plans
Chatbots	Chatbots Up-to-date technology in place	Chatbots Started but not finished major upgrade	Chatbots Will start upgrade within 12 months	Chatbots Will start upgrade within 12-24 months	Chatbots No plans

Question Title

* 15. What percentage of overall retail sales is from digital channels?

100%

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 16. Please leave your name, company and e-mail address if you wish to be considered for the $10 Amazon gift card. Retailers only and must include corporate e-mail address.

Name

Company

E-mail address (must be a corporate e-mail address)