1. The Ascent Group Customer Experience Initiatives Benchmarking Survey

Benchmarking Opportunity
Customer Experience Initiatives

Do you have a Customer Experience Initiative or organization in place or in progress?

The Ascent Group is currently researching Customer Experience initiatives for all industries. We would like to learn more about Customer Experience program structure, strategy and goals, performance, and results. If your company has or is moving toward a culture of Customer Experience, please share your experiences.

Participants will receive a complimentary copy of the published report (e-version).

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports. 

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

The Ascent Group, Inc.•120 River Oak Way•Athens•GA•30605
888-749-0001 (toll free)
866-941-0005 (fax)

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* 1. At what email address would you like to be contacted?

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* 2. Please provide your contact information.

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* 3. Briefly describe your organization - how employees interact with customers, businesses, typical tasks or services performed or transactions handled, average number of employees per team or supervisor...

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* 4. What is your Title and Responsibilities?

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* 5. Please indicate the types of customers that you serve?

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* 6. Do you currently have a Customer Experience initiative, team, or organization in place or underway?