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AZ DPS Concealed Weapons Permit Unit Customer Survey
Please complete this short survey to help us improve our service.
*
1.
Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.)
(Required.)
1 star
2 stars
3 stars
4 stars
5 stars
2.
How did you interact with the DPS Concealed Weapons Permit Unit during your most recent contact?
Phone
Email
Online application service
In-person (DPS Lobby)
Other (please specify)
3.
What was the issue you were contacting the DPS Concealed Weapons Permit Unit about?
Application entry help
Status of application
Criminal history
Other (please specify)
4.
Was the Concealed Weapons Permit Unit team member you interacted with knowledgeable about your issue?
Yes
No
Not applicable - I did not directly interact with anyone.
5.
Did your interaction with the Concealed Weapons Unit team member accomplish your goal?
Yes
No
Not completely (please explain)
6.
Did you encounter any issues if you used the Concealed Weapons Permit Unit Online services for any part of your transaction?
I did not use online services.
I used online services with no issues.
I had a problem using the online services. (please explain)
7.
If you have received your permit, did the time it took to receive it match your expectations?
It took longer than I expected.
It took about the time I expected.
It took a shorter amount of time than I expected.
Not applicable
Other comment
8.
Would you like us to know anything about your experience with the Concealed Weapons Permit Unit that would help us improve our service? (For example, positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.)