911 Caller Satisfaction Survey

Question Title

* 1. When did you call 911?

Date / Time

Date

Question Title

* 2. What was the location of your emergency?

Question Title

* 3. What was the nature of your emergency?

Question Title

* 4. Did the dispatcher verify your personal contact information and location?

Question Title

* 5. Was your call handled in a timely manner?

Yes

If no, please explain.

Question Title

* 6. Did the dispatcher handle your call with empathy and concern?

Yes

If no, please explain.

Question Title

* 7. On a scale of 1-5 how confident were you in your dispatcher's ability?

Not Confident at all

Somewhat Confident

Neutral

Reasonably Confident

Exceptionally Confident

Not Confident at all

Somewhat Confident

Neutral

Reasonably Confident

Exceptionally Confident

Question Title

* 8. On a scale 1-5 how would you rate your dispatcher's attitude?

Very Poor

Somewhat lacking

Neutral

Fairly positive

Great Attitude

Very Poor

Somewhat lacking

Neutral

Fairly positive

Great Attitude

911 Caller Satisfaction Survey

Question Title

* 1. When did you call 911?

Question Title

* 2. What was the location of your emergency?

Question Title

* 3. What was the nature of your emergency?

Question Title

* 4. Did the dispatcher verify your personal contact information and location?

Question Title

* 5. Was your call handled in a timely manner?

Question Title

* 6. Did the dispatcher handle your call with empathy and concern?

Question Title

* 7. On a scale of 1-5 how confident were you in your dispatcher's ability?

Question Title

* 8. On a scale 1-5 how would you rate your dispatcher's attitude?

Question Title

* 9. Is there anything else you’d like to share about your experience?