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* 1. When did you call 911?

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* 2. What was the location of your emergency?

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* 3. What was the nature of your emergency?

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* 5. Was your call handled in a timely manner?

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* 6. Did the dispatcher handle your call with empathy and concern?

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* 7. On a scale of 1-5 how confident were you in your dispatcher's ability?

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* 8. On a scale 1-5 how would you rate your dispatcher's attitude?

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* 9. Is there anything else you’d like to share about your experience?

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