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Utilization Management (UM) Provider Survey

Network Health strives to be more than just another payer. Our Hometown Advantage philosophy allows us to partner with our providers, making it easier and more efficient to do business with us. And, as our partner, your thoughts and opinions matter. The more information and feedback you can provide us, the better relationship we can build with you. So please take a few moments to fill out this short survey focused on our utilization management (UM) program. We look forward to hearing from you.
1.Name (optional)
2.Facility (optional)
3.Email Address (optional)
4.What is the overall ease of submitting authorization requests?
1 - Very Difficult
2 - Somewhat Difficult
3 - Neutral
4 - Somewhat Easy
5 - Very Easy
6 - N/A
iExchange
Fax
Telephonic
5.Do you find the authorization approval and denial letters clear and understandable?
6.If you receive a denial letter, how easy is it to understand the reason for the denial?
7.When calling Network Health's UM department, are your needs being met with first-call resolution?
8.What is the overall ease of reaching a UM nurse or medical director?
9.Do you know what services Network Health requires prior authorization for or where to find the prior authorization requirements?
10.Are you satisfied with the amount of communication from Network Health regarding our UM program? 
11.Please share any thoughts you may have regarding our UM program or UM staff.