Utilization Management (UM) Provider Survey

Network Health strives to be more than just another payer. Our Hometown Advantage philosophy allows us to partner with our providers, making it easier and more efficient to do business with us. And, as our partner, your thoughts and opinions matter. The more information and feedback you can provide us, the better relationship we can build with you. So please take a few moments to fill out this short survey focused on our utilization management (UM) program. We look forward to hearing from you.

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* 1. Name (optional)

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* 2. Facility (optional)

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* 3. Email Address (optional)

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* 4. What is the overall ease of submitting authorization requests?

	1 - Very Difficult	2 - Somewhat Difficult	3 - Neutral	4 - Somewhat Easy	5 - Very Easy	6 - N/A
iExchange	iExchange 1 - Very Difficult	iExchange 2 - Somewhat Difficult	iExchange 3 - Neutral	iExchange 4 - Somewhat Easy	iExchange 5 - Very Easy	iExchange 6 - N/A
Fax	Fax 1 - Very Difficult	Fax 2 - Somewhat Difficult	Fax 3 - Neutral	Fax 4 - Somewhat Easy	Fax 5 - Very Easy	Fax 6 - N/A
Telephonic	Telephonic 1 - Very Difficult	Telephonic 2 - Somewhat Difficult	Telephonic 3 - Neutral	Telephonic 4 - Somewhat Easy	Telephonic 5 - Very Easy	Telephonic 6 - N/A

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* 5. Do you find the authorization approval and denial letters clear and understandable?

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* 6. If you receive a denial letter, how easy is it to understand the reason for the denial?

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* 7. When calling Network Health's UM department, are your needs being met with first-call resolution?

Yes

If no, please explain.

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* 8. What is the overall ease of reaching a UM nurse or medical director?

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* 9. Do you know what services Network Health requires prior authorization for or where to find the prior authorization requirements?

Yes

If no, please explain.

Utilization Management (UM) Provider Survey

Question Title

* 1. Name (optional)

Question Title

* 2. Facility (optional)

Question Title

* 3. Email Address (optional)

Question Title

* 4. What is the overall ease of submitting authorization requests?

Question Title

* 5. Do you find the authorization approval and denial letters clear and understandable?

Question Title

* 6. If you receive a denial letter, how easy is it to understand the reason for the denial?

Question Title

* 7. When calling Network Health's UM department, are your needs being met with first-call resolution?

Question Title

* 8. What is the overall ease of reaching a UM nurse or medical director?

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* 9. Do you know what services Network Health requires prior authorization for or where to find the prior authorization requirements?

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* 10. Are you satisfied with the amount of communication from Network Health regarding our UM program?

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* 11. Please share any thoughts you may have regarding our UM program or UM staff.