We want to hear from you!
At Luseland Credit Union, your opinion matters. We're always looking for ways to improve and your feedback helps shape the services we provide.

This quick survey will only take a few minutes, and as a thank you, you'll be entered to win one of two $250 cash prizes!

All responses will be kept confidential. If you'd like to be entered into the draw, please include your name and phone number.

Thank you! Bank smarter. Stay local.

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* 1. Would you be comfortable sharing your name and phone number with LCU to be entered to win one of two $250.00 prizes?

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* 2. Are you currently a member of LCU?

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* 3. Is LCU your primary financial institution?

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* 4. What is your age?

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* 5. How far do you live from LCU in KMs?

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* 6. How many years have you been an LCU member?

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* 7. What best describes your occupational field?

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* 8. Online banking/the mobile app is my main way of banking with LCU.

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* 9. I'd like to be able to budget using online banking/the mobile app.

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* 10. I'd like to be able to see balances and transactions from other financial institutions on my LCU online banking/mobile app.

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* 11. How does LCU compare overall to other financial institutions that you use? Would you describe LCU as:

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* 12. If you bank elsewhere, at which financial institution and why do you choose them? (Select all that apply)

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* 13. If you bank elsewhere, why?

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* 14. I get information about LCU from: (Select all that apply)

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* 15. I know that when LCU staff address my needs, I will be satisfied with the outcome.

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* 16. I am aware when LCU donates to or supports local and other worthwhile causes.

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* 17. LCU offers online banking services, which allows you to bank from anywhere. If you were to move away, would you continue banking with LCU?

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* 18. Which of the following would be relevant to you in the future? (Select all that apply)

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* 19. What do you think LCU does well? (Select all that apply)

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* 20. What do you think LCU could do better?

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* 21. When you need a deposit, lending or investment account, service, or advice in the future, how likely are you to choose LCU first?

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* 22. Overall, how well does LCU's range of deposit, lending and investment accounts and services meet your needs?

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* 23. How would you rate LCU on:

  Poor Fair Good Very Good Excellent
Helping improve your financial well-being
Being flexible and accomodating
Looking out for your best interests
Our overall banking expertise and competence
Having competitive rates and fees
Supporting the community
Enabling you to bank when and where you want to

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* 24. LCU's Patronage Program rewards members through the return of a portion of our profits. It's LCU's way of emphasizing our committment to our members.

Before today, did you know about LCU's Patronage Program?

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* 25. How do you feel about LCU's Patronage Program?

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* 26. If LCU's Patronage Program doesn't really matter to you, why?

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* 27. Before we wrap up, we have a few final questions about your financial wellness.

  1-3 (Not good) 4-7 (Okay) 8-10 (Great)
Generally, how do you feel about your financial health?
How would you rate your financial knowledge?

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* 28. What are your current financial priorities? (Select all that apply)

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* 29. What are the top 3 areas that LCU should focus on to serve your better? (Select all that apply)

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* 30. Is there anything else you would like to share with LCU?

THANK YOU!
We truly appreciate you taking the time to share your thoughts with us. Your feedback helps guide the future of our services and supports our commitment to continually improve.

If you provided your name and phone number, you're officially entered to win one of two $250 cash prizes - good luck!

Thanks again for your input and support. Bank smarter. Stay local.
 
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