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Customer Feedback
1.
Subscriber's Information
Name of the Organization
Name of the Respondent
Designation
Email Address
Phone Number
2.
Why did you choose IPTEC LTD? (Can select multiple choice)
Internet speed
Packages
Customer Support & Services
Appropriate Price
Product
Committed, Reliable & Trust
3.
How likely is it that you would recommend IPTEC to a friend or colleague?
Not Likely
1 thumb
2 thumbs
3 thumbs
Likely
4 thumbs
5 thumbs
6 thumbs
Very Likely
7 thumbs
8 thumbs
9 thumbs
10 thumbs
4.
Overall, how would you rate the service you received from your Sales Key Account Manager (KAM) from IPTEC LTD.?
Poor
1 star
Average
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
5.
Overall, how would you rate the service you received from your Technical Account Manager (TAM) from IPTEC LTD
Poor
1 star
Average
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
6.
Overall, how would you rate the service you received from your Billing Team from IPTEC LTD
Poor
1 star
Average
2 stars
Good
3 stars
Very Good
4 stars
Excellent
5 stars
7.
How would you describe the professionalism and knowledge of the technical team when resolving issues? (Can Select multiple Choice)
Highly Professional
Definitely Professional
Professional Enough
Unprofessional
Highly Technical knowledge
Good Technical knowledge
Poor Technical knowledge
Lacking in knowledge
8.
How do you rate our responsiveness in dealing with you wherever you face any challenges?
Excellent
Very Good
Good
Average
Below Average
Poor
9.
What is your preferred way of contact? ( Can Select multiple choice)
WhatsApp
Skype
Messenger
Email
Telephone
Face to Face
10.
Which module of payment method you prefer ?
Cash payment
Cheque payment
Bank transfer
11.
What technical problem do you face most frequently?
12.
Which of the following words would you use to describe our services? (Can Select multiple Choice)
High quality
Poor quality
Unique
Reliable
Unreliable
Expensive
13.
How well does our internet service meet your needs?
Extremely Well
Very well
Well
Some what well
Not so well
Not at all
14.
Overall , how satisfied and dissatisfied are you with the IPTEC?
Very satisfied
Satisfied
Somehow satisfied
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
15.
How could we improve our services to meet your needs more efficiently?
1.
2.
3.
4.
5.
16.
Please share any other comments you have below:
Current Progress,
0 of 16 answered
