Customer Satisfaction Survey 2019 Question Title * 1. What do you value most about Murray River Tea Rooms? The excellent customer service you receive The products and services on offer The opportunities provided to people of all abilities the opportunities provided to be eco-friendly Other (please specify) OK Question Title * 2. In your opinion, does Murray River Tea Rooms promote inclusion in our community? Yes No If you answered No please explain. We'd like to understand what we need to be doing better. OK Question Title * 3. How likely is it that you would recommend Murray River Tea Rooms to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 4. Overall, how satisfied or dissatisfied are you with Murray River Tea Rooms? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 5. How well do our products and services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 6. How would you rate the quality of the product and services? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 7. How would you rate the value for money of the product and services? Excellent Above average Average Below average Poor OK Question Title * 8. How responsive have we been to your questions or concerns about our products and services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 9. How long have you been a customer of Murray River Tea Rooms? This is my first purchase Less than six months Six months to a year 1 - 2 years I haven't made a purchase yet OK Question Title * 10. How likely are you to purchase any of our products or services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 11. Do you have any suggestions as to how we can improve Murray River Tea Rooms? OK Question Title * 12. Do you have any other comments, questions, or concerns? OK DONE
