The Connecticut Department of Transportation’s Customer Experience Action Plan focuses on improving your experience. We’re gathering your impressions of these new rail cars to better understand how you view the changes coming to rail service in Connecticut.

1.Which rail line(s) do you use? (Check all that apply)

CTrail Hartford Line

CTrail Shore Line East

New Haven Line

Waterbury Branch Line

Danbury Branch Line

New Caanan Branch Line

Other

2.How would you rate your overall impression of the new rail car design?

Excellent

Very Good

Good

Fair

Poor

3.Will these new rail cars make you want to ride more often?

Yes

No

Not sure

4.What on-board features matter most to you? (For example: WiFi, device charging, bike storage, seating layout, lighting, luggage space, or other features.)

5.Do the new rail cars feel like an improvement over what you ride today?

Yes

No

Somewhat

Not sure

6.In a few words, how would you describe the new rail car design?