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* 1. Customer info

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* 2. What network issue was observed?

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* 3. Did you review the short "Connectrix Optic Cable Cleaning Made Easy" video?

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* 4. Did you use a cleaning kit or other method to clean the fibre cables?

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* 5. What resolved your issue?

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* 6. Do you have any suggestions on how to improve the cable cleaning process?

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