RECC Member Engagement survey

Question Title

* 1. Which scheme(s) are you currently a member of?

RECC

EVCC

Both

Question Title

* 2. Which best describes your business in relation to EV chargepoints?

We do install EV chargepoints but are not currently EVCC members

We don’t currently install EV chargepoints but are considering adding this service

We don’t install EV chargepoints and don’t plan to offer this service

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* 3. How long have you been a member of RECC?

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* 4. What were your main reasons for joining RECC? (select all that apply)

To ensure consumer protection and meet industry standard

MCS requirement

Access to insurance-backed guarantees and protections

Ongoing advice, support, and guidance

To win more business (e.g. tender or scheme requirements such as BUS, iChoosr)

Alignment with TrustMark

Recommended by colleagues or industry peers

Other (please specify)

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* 5. Which government grant schemes does your business currently access? (select all that apply)

Boiler Upgrade Scheme (BUS)

ECO4

None at present

Other (please specify)

Benefits & Improvements

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* 6. Which membership benefits do you use most often? (select all that apply)

Model documents

Dispute resolution services

Online consumer protection CPD training resource

Guidance on consumer legislation

Newsletter/policy updates

Webinars / events

TrustMark

Which?Trusted Trader discount

Consumer Leaflets

Insurance-backed protections

Other (please specify)

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* 7. Which benefits would you like us expand or improve? (select all that apply)

Legal templates model documents and contracts

Marketing and marketing support

Discounted training or services

Peer networking opportunities

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* 8. Are there any new benefits you'd like us to explore?

Green lending or finance options

Insurance discounts /or preferential rates

Fuel card discounts or operational discounts

Other (please specify)

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* 9. What's the single most important thing we could do to better support your business?

Support & Helpline

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* 10. When do you typically contact us? (select all that apply)

Before signing a consumer contract

During a consumer query or complaint

For compliance or code-related advice

For general business guidance

To pay an invoice or/ request documentation

To renew your membership

I have never contacted the helpline

Communications & Engagement

Question Title

* 11. What type of content would you like to see more of? (select all that apply)

Practical compliance guidance

Simple explanations of regulatory updates

Case studies and real-life examples

Consumer complaint trends

Best practice from other members

Other (please specify)

Question Title

* 12. How could we better support your business to win more customers? (select all that apply)

Better marketing content and tools

More consumer-facing promotion of RECC members

Lead generation or referral opportunities

Stronger partner alliances (e.g. Which? / TrustMark)

Improve member benefits and discounts

Training, Webinars & CPD

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* 13. Have you attended a RECC webinar or event?

Yes

No (please tell us why):

Question Title

* 14. How valuable would it be if webinars contributed towards Continuing Professional Development (CPD) points?

Extremely valuable

Somewhat valuable

Not at all valuable

Question Title

* 15. What topics would you like future webinars or training to cover? (select all that apply)

Managing consumer complaints

Avoiding disputes and escalations

Contract and documentation compliance

Regulatory changes

Business best practice

Sales and consumer communications

Other (please specify)

Question Title

* 16. What are your plans for business growth in 2026–2027 and beyond?
Tell us about any investment plans, expected changes in consumer demand, market trends, and the role of apprenticeships, training or grants.

RECC Member Engagement survey

Question Title

* 1. Which scheme(s) are you currently a member of?

Question Title

* 2. Which best describes your business in relation to EV chargepoints?

Question Title

* 3. How long have you been a member of RECC?

Question Title

* 4. What were your main reasons for joining RECC? (select all that apply)

Question Title

* 5. Which government grant schemes does your business currently access? (select all that apply)

Question Title

* 6. Which membership benefits do you use most often? (select all that apply)

Question Title

* 7. Which benefits would you like us expand or improve? (select all that apply)

Question Title

* 8. Are there any new benefits you'd like us to explore?

Question Title

* 9. What's the single most important thing we could do to better support your business?

Question Title

* 10. When do you typically contact us? (select all that apply)

Question Title

* 11. What type of content would you like to see more of? (select all that apply)

Question Title

* 12. How could we better support your business to win more customers? (select all that apply)

Question Title

* 13. Have you attended a RECC webinar or event?

Question Title

* 14. How valuable would it be if webinars contributed towards Continuing Professional Development (CPD) points?

Question Title

* 15. What topics would you like future webinars or training to cover? (select all that apply)

Question Title

* 16. What are your plans for business growth in 2026–2027 and beyond?Tell us about any investment plans, expected changes in consumer demand, market trends, and the role of apprenticeships, training or grants.

Question Title

* 17. Is there anything else you'd like to tell us about your experience as a RECC member?

* 16. What are your plans for business growth in 2026–2027 and beyond?
Tell us about any investment plans, expected changes in consumer demand, market trends, and the role of apprenticeships, training or grants.