CTRM Software Pricing Survey - End Users Questions

ComTech is undertaking a CTRM pricing study and we would like to have your input. We are talking to the vendors regarding their pricing models and also to end users about their experiences of vendor pricing.

This short survey targets end users and their experiences around CTRM software pricing. If a vendor - please do not answer.

We much appreciate your response and those providing a response will be offered the final report for FREE.

Many thanks,

Question Title

* 1. Please provide your details - this WILL not be used in our research but only to verify your response as valid.

Question Title

* 2. Please provide your email - again this is to verify only and will not be used in the report or for any other reason.

Question Title

* 3. What sort of firm do you represent

Processor

Industrial Firm (food & beverage, manufacturing etc.)

Commodity trading firm/Merchant

Bank or fund

Petrochemical or chemical

CTRM software vendor

Producer including power generators, farmers, miners, etc.

Consulting firm or SI

Other (please specify)

Question Title

* 4. Primary Commodities Traded

Oil & gas

Metals

Electric Power

Multiple

Ags & Softs

Other (please specify)

Question Title

* 5. When your firm last acquired a CTRM solution, what software licensing model did you choose

Subscription License

Term License

Perpetual License

Lease

Other (please specify)

Question Title

* 6. And what software operating model did you choose

Vendor managed SaaS

Vendor managed or hosted (not SaaS)

Customer managed (on premises or in cloud)

Third party managed/hosted (not SaaS)

Other (please specify)

Question Title

* 7. Was it a competitive tender or selection

Yes

Question Title

* 8. What was the committed term of the agreement with the CTRM Vendor

One year or less

Two Years

Three Years

Four Years

Five Years or more

Perpetual

Other (please specify)

Question Title

* 9. Did you chose the cheapest option or was price not so important to your final selection?

Yes - cheapest quote

No - but price was a significant factor in our decision

No - price played a secondary role in our decision - we wanted the best solution

Question Title

* 10. Were the following components bundled in the agreement or did you pay extra for them.

	Included	Additional 10%	Additional 25%	Additional 50%	Additional more than 50%
Implementation	Implementation Included	Implementation Additional 10%	Implementation Additional 25%	Implementation Additional 50%	Implementation Additional more than 50%
Training	Training Included	Training Additional 10%	Training Additional 25%	Training Additional 50%	Training Additional more than 50%
Support and Maintenance	Support and Maintenance Included	Support and Maintenance Additional 10%	Support and Maintenance Additional 25%	Support and Maintenance Additional 50%	Support and Maintenance Additional more than 50%
Enhancements	Enhancements Included	Enhancements Additional 10%	Enhancements Additional 25%	Enhancements Additional 50%	Enhancements Additional more than 50%
External consultant support	External consultant support Included	External consultant support Additional 10%	External consultant support Additional 25%	External consultant support Additional 50%	External consultant support Additional more than 50%

Question Title

* 11. How Were Costs for the Project?

	Less than budgeted/expected	About what we expected/budgeted	Up to 50% more that expected/budgeted	Up to 100% more than budgeted/expected	More than double what we budgeted/expected
Selection Project	Selection Project Less than budgeted/expected	Selection Project About what we expected/budgeted	Selection Project Up to 50% more that expected/budgeted	Selection Project Up to 100% more than budgeted/expected	Selection Project More than double what we budgeted/expected
Implementation Project	Implementation Project Less than budgeted/expected	Implementation Project About what we expected/budgeted	Implementation Project Up to 50% more that expected/budgeted	Implementation Project Up to 100% more than budgeted/expected	Implementation Project More than double what we budgeted/expected
Support	Support Less than budgeted/expected	Support About what we expected/budgeted	Support Up to 50% more that expected/budgeted	Support Up to 100% more than budgeted/expected	Support More than double what we budgeted/expected
Subscription/License	Subscription/License Less than budgeted/expected	Subscription/License About what we expected/budgeted	Subscription/License Up to 50% more that expected/budgeted	Subscription/License Up to 100% more than budgeted/expected	Subscription/License More than double what we budgeted/expected

Question Title

* 12. Did you end up paying the vendor what was quoted originally?

Less

Around quoted price

More than quoted price but acceptable

Significantly more than quoted

We were gouged

Question Title

* 13. Did the vendor offer you a discount to win your business

Yes

CTRM Software Pricing Survey - End Users Questions

Question Title

* 1. Please provide your details - this WILL not be used in our research but only to verify your response as valid.

Question Title

* 2. Please provide your email - again this is to verify only and will not be used in the report or for any other reason.

Question Title

* 3. What sort of firm do you represent

Question Title

* 4. Primary Commodities Traded

Question Title

* 5. When your firm last acquired a CTRM solution, what software licensing model did you choose

Question Title

* 6. And what software operating model did you choose

Question Title

* 7. Was it a competitive tender or selection

Question Title

* 8. What was the committed term of the agreement with the CTRM Vendor

Question Title

* 9. Did you chose the cheapest option or was price not so important to your final selection?

Question Title

* 10. Were the following components bundled in the agreement or did you pay extra for them.

Question Title

* 11. How Were Costs for the Project?

Question Title

* 12. Did you end up paying the vendor what was quoted originally?

Question Title

* 13. Did the vendor offer you a discount to win your business

Question Title

* 14. Were any other financial incentives offered? If yes, please describe...

Question Title

* 15. Do you feel that you got value for money